Forum Discussion

problemuserXO's avatar
problemuserXO
7 months ago
Solved

Issue loading Merge Academy page

On Saturday, November 16, 2004 around noon central time, I went to play Merge Academy and only got a black page.  I have tried several different time this afternoon.  If I leave the page to load, I eventually get a black page with a message asking if I want to continue.

  • EA_Rtas's avatar
    EA_Rtas
    7 months ago
    @problemuserXO Hey there! Sorry to hear you're running into issues getting Merge Academy to load.

    Can you give the steps kindly provided by @abbycattx a try and let us know if it helps with your issue?

5 Replies

  • abbycattx's avatar
    abbycattx
    Hero
    7 months ago

    @problemuserXO 

    Hello! I took a moment to double-check the game before replying to you, and it loaded on my end.

    If you are still experiencing issues, you could try going through the following steps:

    • Clear all Cookies and Cache from your device.
    • Check your Browser and Device for all updates.
    • Restart your Computer and Restart your router.    

    If you experience any further difficulties, please feel free to reach out again. Hope this finds you well and Take Care!

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    7 months ago
    @problemuserXO Hey there! Sorry to hear you're running into issues getting Merge Academy to load.

    Can you give the steps kindly provided by @abbycattx a try and let us know if it helps with your issue?
  • problemuserXO's avatar
    problemuserXO
    7 months ago

    Clearing the cache and restarting the browser seemed to do the trick.  Thank you.

About Pogo Technical Issues & Bugs

Join the Pogo community to talk about game issues, browser and HTML5 troubleshooting, and report bugs in the games.4,203 PostsLatest Activity: 6 hours ago