Jet Set Solitaire

Hi @NhRodneyFw,   

Thanks for letting us know about this, Depending on the device and web browser you are using can you try going through the steps below to see if this continues?  

• Restart your device and modem/router then try to load your game   
• Clear your Cache/Cookies (<-- link) 
• Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates   
• Check your device meets the Requirements (<-- click here) to play POGO games  

If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot of the Error or a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.  

Thanks!  

I'm sorry, I mean no disrespect, but did you read my post?

I did all the clearing of caches etc in 4 different browsers.

I restarted my computer. (As I said)

I also said that I CAN play the game on the computer/browser if I play as a guest.

If I sign in to my account, I can not play this game. And it is only this game.

I know this is not a site wide problem, but there are others experiencing this too, and they seem to describe it the exact same way.

Hi @NhRodneyFw Thanks for going through clearing cache and trying a different browser, to confirm were you able to try the other steps listed in my above post? If so can you share the information requested above?

Thanks!

I have the exact same problem it seems as though the game is locked under my account/game name and not associated with any of my devices, kindle, pc, laptop and phone, as all of the other games load and play just fine and I even set up a new account and jet set launches, loads and plays. No one can help me Chang my account/game name so I don't lose all my progress, badges ect.  I have leveled out in several games. Seriously considering canceling and quitting Pogo, not paying for something that is not 100%.

I have the exact same issue, and have been through all the possible "fixes". Even EA Help has given up. As I have suggested many times in many places, one of the programmers needs to log in to one of the many accounts having this issue and see for themselves that the device, browser, etc does not matter - the problem is with the site.

It appears to be an account issue.  My wife can not play jetset on any of our 4 computers.   I can log in with my account and play on all 4 of the computers.  

 After selecting the game from the list of games it brings you to the Jet Set Solitaire main game page with the yellow "Start Game" button. After selecting the start game button, the game begins to open up on the page with the word "Pogo" in the middle and the loading % near the bottom. When the game finishes loading the Pogo disappears and a jet with "Jet Set Solitaire" takes its place. The loading % completes and becomes the "Play" button. Normally when you select the play button the jet takes off and the game opens up to the world map listing all the different destination suitcases to choose from and so on. However when I push play the only thing that happens is that the play button disappears and nothing else. The jet doesn't fly off and the screen doesn't load the destination suitcases

That's what happens to me too.  It loads to 100%, the jet is there and moves up and down a little bit, the play button appears and nothing happens, it freezes.  It won't load the maps to play the game.  I was looking at something on the help site, and apparently it is happening to other people too.  I created a different account, and it loads and plays on that account, but not on [edit: email address removed].  It plays fine on [edit: email address removed] game name paycheck410.  I don't want to play it on that account because I will be starting alll over with badges and progress.  Is it possible to transfer my badges and progress to this account, then my problem will be solved.    Thanks

I'm having the exact same problem with Jet Set.  I posted in the forum section, but I'll briefly explain my experience.  Jet set is the only game I cannot play.  It seems to load, but after hitting "play" button it freezes.  I did all the "fixes" like clearing cache, different search sites (I've used Google Chrome for 9 years on Pogo).. Nothing solved problem.  Thereafter I set up a free account for my mom (with ads).  Using the same laptop and browser which I use for my Club Pogo account, I signed in with my mom's free account.  NO PROBLEM playing Jet Set at all. So, therefore, it has to be a problem with just some individual accounts, not everybody.  So, where we go from here....have no idea!

Exactly the same with me.