Forum Discussion

Seasoned Novice

2 years ago

Solved

Jewel Academy

Jewel Academy loads then keeps reloading a few times then says problem occurs

SpartanOfInfamy
Newcomer
10 months ago
I'm having this problem on my iPad as far as I know it's the only frigging game that isn't working. Would love to know if and when this will be fixed.
AbC4619a9143346
New Novice
2 years ago
I’ve tried the suggestions and still doesn’t work for me.
screen name. Miszi
Ipad
safari and edge.
Web page crashed
EA_Illium
EA Staff (Retired)
2 years ago
Hello @nowhere528

Thanks for taking a moment to let us know what you're running into with Pogo Games, When you have a moment could we start by giving the following steps a try?

Try restarting your device and potential your internet equipment

Clear your Web browser Cookies/Cache

Check if your device has updates, as well as your web browser

Try using your browser Incognito Mode... This may require you to manually sign in

Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

Also, make sure your device meets the Requirements (<-- click here) to play POGO games. If you continue running into issues playing your games, Would it be possible to get the following information?

Screenname:

What Device are you using?

Which web browser do you play on?

Do you get an error message at all?

Screenshot of how your game appears...

Thanks and have a Great Day!