Forum Discussion

5 years ago

Jigsaw Hunter doesn't display pieces

Game does not display pieces. I can load the game just fine. Been this way for several weeks. [CM edit - Updated title for clarity.]

EA_Arrenai

EA Staff (Retired)

5 years ago

Hey there, @fullofgrace12Vh.

That's great to hear that it loads, but let's figure out why it's not displaying the pieces for you. First, let's try some troubleshooting. Please run through the HTML5 troubleshooting and let me know how it goes for you. This will help narrow down if there's a browser incompatibility or other issue keeping you from seeing the pieces.

Arrenai 🐱

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EA_Arrenai

EA Staff (Retired)

5 years ago

Hey there, @fullofgrace12Vh. I'm just checking in. How did the troubleshooting go? Were you able to get the pieces to display?

Arrenai 🐱

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fullofgrace12Vh
5 years ago
I followed the troubleshooting instructions and am still not able to view pieces.
Since the new Pogo I have had trouble with several games. I am actually wondering if I should not renew my Club Pogo subscription. I have enjoyed Pogo's updates, but the glitches are making my experience not as enjoyable.
I appreciate your follow-up.
- EA_Arrenai
  EA Staff (Retired)
  5 years ago
  Hey there, @fullofgrace12Vh.
  
  Let's see if we can figure out why it's still not working for you. I have a few questions to start with.
  
  What type of device are you playing on? (e.g. PC, Mac, tablet, phone)
  
  What OS are you running? (e.g. Windows 10, macOS Catalina, etc.)
  
  What browser version are you running? (You can find this in the Pogo Compatibility Tool for PC and Mac)
  
  Arrenai 🐱
  
  Did you receive an awesome, helpful response? 👍 +XP!
  
  Was your issue resolved by a great post? 🙌 Accept as Solution
  
  ASK. ANSWER. LEVEL UP.
  - fullofgrace12Vh
    5 years ago
    MAC
    Sierra
    Firefox 78.0.2