jigsaw treasure hunter keeps freezing
its been 5 days and jigsaw game keeps freezing in all browsers
Forum Discussion
ouchmomLJ Reba0421 AngelinRI14 vikinglady4 lisav41 Reba0421
Hello! Sorry for the delayed response. Would you mind trying a few troubleshooting steps to try and resolve the problem?
Troubleshooting Steps:
Clear Browser Cache and Cookies: Temporary files or corrupted cookies might be causing issues. Clearing them often helps.
Update Your Graphics Driver: Troubleshooting graphics on PC An outdated or faulty graphics driver can cause various issues. Try updating your graphics driver to see if this helps resolve the problem.
Power Cycling: Unplug your router, let it sit for 2-3 minutes, then plug it back in. This rebooting helps clear the cache on the router and helps with updates. Additionally check the quality of your Ethernet Cable (CAT cable) to ensure you are getting top speed from your provider. There should be a number on the cord, the best at this time is 6 and up!
Updates: Ensure you have the latest update and patches for your system. Our computers have several programs running all at once, on occasion if one is trying to update behind the scenes or fails to update completely this could cause a lag in performance.
High Usage: Freeing up system memory by closing other tabs and applications is a simple but effective way to improve performance when playing HTML5 games.
Check your Hardware Compatibility: Make sure your device meets the minimum requirements for Pogo. You need at least 8GB of RAM. Not having enough memory can make webpages slow to load, timeout, freeze and exit abruptly. System requirements to play Pogo games
Additional Troubleshooting Steps > Pogo Troubleshooting Guide
If you continue experiencing problems, please share the device you're using, the web browser, your screen name, and any error messages you might be encountering.
😊Give one of these troubleshooting steps a try and please feel free to reach out again and let us know how it goes!
Hi,
I am using Google chrome on surface pro 6. user name is Lisav41. The only game i cannot play is jigsaw, when i play it loads i can move a couple pieces then my screen freezes and i need to restart my device, Please let me know what i can do, I have done everything you already mentioned.
Thank you,
Lisa
Thanks for clarifying! Here are some targeted fixes that have helped other players:
Lower Your Monitor’s Refresh Rate
Right-click your desktop → Display Settings → Advanced Display Settings
Set Refresh Rate to 60Hz
This helps stabilize gameplay for certain HTML5 gamesDisable GPU Hardware Acceleration
Go to Display Settings → Graphics Settings
Click Change default graphics settings
Turn off Hardware-accelerated GPU scheduling
This reduces crashes caused by graphics overloadClear Browser Cache & Close Other Tabs
In Chrome: Settings → Privacy and Security → Clear browsing data
Close all other tabs and programs before launching Pogo
HTML5 games can be memory-intensiveTry a Different Browser
Pogo supports Chrome, Edge, and Firefox
If Chrome keeps freezing, test the game in Edge or FirefoxDisable Pop-Up Blockers
Pop-up blockers can interfere with game loading
Temporarily disable them while playing JigsawPlease also check for system updates on your device for the month of August 2025.
Sidenote: I am playing on a Microsoft device as well using Edge.
i tried all of this and it still froze up
