Forum Discussion

Not applicable

2 years ago

Jungle Gin

Jungle Gin keeps freezing and gives opponent gin instead of the player that has gin first and also the knock botton does not work..Others have the same problem in Jungle Gin so it is not our computer...

leop6241

Not applicable

2 years ago

Why can't you people in POGO understand when Members are having Problems in your GAMES that it is not our Computers or BROWSERS So what is the problem your technicians don't want to look into the problems so easier to blame us telling us it is our COMPUTERS ,ROUTERS OR BROWSERS. Not my fault JUNGLE GIN IS FREEZING AND GIVING 2 OF SAME CARDS LIKE 4 OF CLUBS OR CARDS GET HIDDEN BEHIND OTHER CARDS SO GIN DOESN¨T COUNT KEEP ON PLAYING UNTIL NO MORE CARDS UNLESS OPPENENT GETS GIN INSTEAD OF THE PERSON WHO SHOULD HAVE GIN FIRST. I HAVE LOST MANY GIN DUE TO THE JUNGLE GIN NOT WORKING CORRECTLY BECAUSE OF FREEZING NOW FIX THE GAME. OTHER GAMES FREEZE UP TOO. I have NO PROBLEMS IN OTHER GAME SITES I PLAY IN ONLY YOURS .

EA_Illium

EA Staff (Retired)

2 years ago

Hey @leop6241

Thanks for taking a moment to share the additional feedback, one of the reason we share troubleshooting steps to try is to help better understand the nature of your issue and what could be happening.

If you've had a moment to try those steps above, would it be possible to get the requested information?

Thanks!