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hazywoods2's avatar
hazywoods2
Seasoned Newcomer
10 months ago

lost all my progress since 2009 because of a hacking issue

I had to update all my passwords on all my sites and billing sites because of a hacking issue. Everything went ok with every other site except pogo. All my badges, over 2700 of them, all my gems from a recent renewal, all my friends and messages. I chatted with someone on 2/18/2025 and was unhappy with tghe lack of concern and ability to help. It just seems to me that there is a solution to my issue. when going to the POGO website it allows me in and says I'm a registered member but my mini is different and all other info is blank. Any help for a long time POGO member?

Thank You

1 Reply

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hey there hazywoods2 

     

    I am so sorry to hear you've had this experience. Having your account hacked and running into issues because of it is never a good thing.

    Sadly as this is an account issue it really does need to go through our live support at EA Help

    I know you've reached out already, but I'd ask that you reach out once more, expain the issue and they should be able to sort this out for you.

    If you run into any additional issues you can make a new thread or DM me here on the forum and I'll look into it further for you.

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