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GaellicPrincess's avatar
GaellicPrincess
6 years ago
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Mahjong Safari freezing

what is going on with mahjong Safari!  HELLLLLLLLLLLLLLLLLLLLLLLLLLLLLP!!!!!!!!!!!!!!!!!!!!  IT  DRAGS AND THEN FREEZES AT THE END!

[CM edit - Updated title for clarity.]

  • EA_Arrenai's avatar
    EA_Arrenai
    6 years ago

    Hey there, @GaellicPrincess. I'd love to help get you into the game again.

    To start, can you try our troubleshooting? Please run through the HTML5 troubleshooting page and let me know how it goes for you.

    Arrenai 🐱

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  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @GaellicPrincess. I'd love to help get you into the game again.

    To start, can you try our troubleshooting? Please run through the HTML5 troubleshooting page and let me know how it goes for you.

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @GaellicPrincess. I'm just checking in.

    Have you had a chance to run through the troubleshooting yet? If not, can you share your browser version details and DxDiag with us? I'll be happy to take a look.

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @patsyanneme1Ne. I'm sorry to hear that. Have you tried the troubleshooting I linked earlier in the thread?

    Arrenai 🐱

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    Was your issue resolved by a great post? 🙌 Accept as Solution

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  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @patsyanneme1Ne. I'm just checking in. How did the troubleshooting go?

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

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