Forum Discussion

New Novice

5 years ago

Mahjong Sanctuary - Challenge progress stopped

Mahjong Sanctuary - Mix-n-Match Challenge - Make Combo X3 250 times in 3 weeks! Earn Mahjong Bridge Badge! - 223 of 250 I am trying to get this badge but I am not being credited with any new comb...

EA_Arrenai

EA Staff (Retired)

5 years ago

Hey there, @Lindalou01.

Would you be able to share your Pogo Compatibility Tool system information results here? I'd be happy to take a look.

Arrenai 🐱

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lindalou01

New Novice

5 years ago

Hello, I did a copy and paste and hope this is ok

I keep trying the game but nothing has changed, I think I have 1 day left.

Thanks for your help.

Webgl1 supported True

Webgl2 supported True

Java Versions installed False

Operating System Windows 10

Flash version 0.0.0

Resolution 1600 x 900

Browser Chrome 80.0.3987.163

Cookies Enabled True

Do Not Track False

lindalou01
New Novice
5 years ago
@Lindalou01 I have now lost that badge due to this problem. I am not happy and now completely fed up with pogo. This never used to happen before EA took over and I do not want to choose another challenge doing 150 3 x combos when it messes up like this one when I get to 223/250 and it will not let me get ant more ..... I did loads more I kept a record, and WHERE'S MY BADGE? I did everything you asked and still nothing, this does nothing to help the fact of staying at home situation.
Moogan1201
5 years ago
@Lindalou01
Im not sure if this will help but you’re not using the most current version of chrome.
- lindalou01
  New Novice
  5 years ago
  @Moogan1201 lol I only downloaded this chrome a couple of weeks ago. Didi it update that quick? lol Best I try it again then lol
  - Moogan1201
    5 years ago
    @Lindalou01 I don’t know, I just know the version I’m running is 81 something. I don’t even know if updating it will do anything to help your issue, it might though. Good luck, I hope you get things worked out.