Mahjong Sanctuary Game Issues

@ keyslite, Since no one with more experience in this game at your level has replied yet, there is another way that might be faster, assuming the person who replies is familiar with the Mahjong Sanctuary game at level 40.

You can speak to an EA advisor through online chat or by phone call back using the following steps.


1. Go to https://help.ea.com
2. Click "Contact Us"
3. Select Pogo from the game list or type Pogo in the white box
4. Select PC or Mac or other platform
5. Select Topic "Technical support"
6. Select Issue "Game performance"
7. Click "Select contact option" (blue button at bottom of the page)
8. Type in a brief description in white box entitled "Subject"
9. Click on the blue "Chat Now" button and wait for an EA Advisor to start the conversation.
10. If you receive the screen for a phone call back instead of online chat, type in your name, country, subject to discuss and your phone number
11. Then click on the blue "Request Call" button at the bottom of the screen and wait for an EA advisor to call you by phone.

If you have waited a reasonable amount of time for online chat to begin and an EA advisor has not started a chat, the advisors may be very busy at the moment. You can leave and return later to try again.

Good luck.