jenab63os
Hello! Sorry to hear about your dilemmas with Mahjong Sanctuary. I believe I can help with the confusion 🤓
From reading the Pogo Forums for Mahjong Sanctuary I have not yet seen any reports of not being able to cut the ribbon to proceed. This is a good thing!
Some higher levels have ribbons placed in tricky positions, making scissors appear ineffective. My best advice to you is to post this question on the Pogo Forums for Mahjong Sanctuary - you will find very skilled players here with helpful hints, strategies and ones who have completed this level - include as much information about the level you are on so players will know exactly where you are at.
"I also cant seem to figure out how to report this issue, it seems so complicated. Anyone having this issue, or can help."
The Pogo Blog is the best place to find a variety of information for help and the latest news.
From the Pogo Blog, here is the Pogo Insider for November 2025, this gives links, procedures and more - Pogo Insider – 11/12
So, if you ever need help or have a question:
Pogo Forums
EA Help
EA/Pogo Forums
Hope this helps and I am confident you will be able to complete this level!