Forum Discussion

4 years ago

Solved

Majong Sanctuary not loading after graphics added on side

I see some nice new animal tabs were added on the side of the screen. Nice, but now none of the options will open (daily, regular). The page flashes then goes back to the home page. I play everyday and I am missing it! Thanks!

EA_Illium
4 years ago
@natnut11hZ

If you run into any more issues please make a new post and we can provide any relevant information available on the issue.

Or you can reach out to an advisor with the contact information below.

EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.

Twitter - Select the message icon to get assistance

Facebook - You can select the 'send message' option on the accounts home page

9 Replies

casaclro128Mb
Rising Newcomer
1 hour ago
How did you fix the problem? Mine hasn't worked for a long time and I can't figure out what to do. Thanks.
beam526gRODt
Seasoned Newcomer
2 hours ago
I have same problem. How do I correct it to play?
EA_Illium
EA Staff (Retired)
4 years ago
@natnut11hZ

If you run into any more issues please make a new post and we can provide any relevant information available on the issue.

Or you can reach out to an advisor with the contact information below.

EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.

Twitter - Select the message icon to get assistance

Facebook - You can select the 'send message' option on the accounts home page
EA_Illium
EA Staff (Retired)
4 years ago
@natnut11hZ Can you share a DxDiag?
natnut11hZ
4 years ago
Game just disappears - no error message
natnut11hZ
4 years ago
This is the only game affected. All others work for me!
natnut11hZ
4 years ago
Stil happening. I can't play daily or level games. The game flashes then disappears.
EA_Illium
EA Staff (Retired)
4 years ago
@natnut11hZ Wanted to confirm if you are still running into issues? If so can you try going through our HTML5 guide?
EA_Illium
EA Staff (Retired)
4 years ago
@natnut11hZ Wanted to check are you getting an error message when this happens, or just the game loading back to the home screen?