Matching Moments - Black Screen, and Home Story Ipad Website crashing Issues

I agree. Solitaire Home Story will not load properly on my iPad, using safari, chrome, or  Firefox.   I cannot get the daily rewards, the screen is black.

The game will only come up on my desktop, which is not convenient!

[ cant play mine either 

Since the recent Apple update, matching moments game screen goes black with only certain words or numbers showing after each game play. You have to exit or refresh screen to replay the game again.  As such, you can’t use coins to continue play because most of the game doesn’t show up on the screen and you can’t see what to push.

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Hello! Sorry you are having difficulties with Matching Moments and Solitaire Home Story this can indeed be very frustrating. 

Thank you for providing your device information and browser, this helps very much in determining help steps you can try to resolve both issues. Would you mind taking a moment to view this Apple troubleshooting guide here on EA Forums, it was designed specifically for Pogo users > Pogo Troubleshooting Guide: 🍎 Apple Devices | EA Forums - 13085045

Please give these troubleshooting steps a try and let us know how it goes!

I am having the same up issues with Solitaire Home Story and Matching Moments. 

Matching and Moments and Solitars Home Story keep CRASHING

I’m having the exact problem since Apple update. Please fix this problem.  All I get is a black screen.

The problem has been here for so long, particularly with these two games, and the same suggestions (clear your cache, read this troubleshooting section written four years ago about Apple, etc 🙄) are repeated but you can see how many people, myself included, have done each step so many times with no success. Clearly, our settings aren’t the problem. For several months now I’ve seen people having the same problem I’ve had (games freeze while loading and go to black screen) and there’s been no improvement or status updates.

I don’t know if they’re working on the broken games to make them compatible with Apple devices but it’s been a long time now. If Pogo would just acknowledge that the problem is on their side and let us know if they’re trying to resolve the issues or not, it would be less frustrating than repeatedly responding with the same tired  “Try this” lists that don’t fix anything and waste time.

It’s not right to be paying a monthly membership and not have access to certain games for months on end. 

DunderheadMcGee​ 

Hello! I understand your frustration and not being able to access games for months, is completely unacceptable and not the norm.

....the same suggestions (clear your cache, read this troubleshooting section written four years ago about Apple, etc 🙄) are repeated but you can see how many people, myself included, have done each step so many times with no success. Clearly, our settings aren’t the problem.

This troubleshooting guide was published 16 days ago. It serves as a compilation of different troubleshooting procedures. Apple may also provide further troubleshooting methods as seen in the link at the end of this post from their community.

Pogo Troubleshooting Guide: 🍎 Apple Devices | EA Forums - 13085045

"Settings change" more often than people think, because when they do change its normally behind the scenes without the user knowing or initiating the change. You're seeing others with this issue because Apple updates roll out to everyone at different times and may have to check the configuration on their devices again.

Apple's side:

• iOS/iPadOS updates every 2-4 weeks with security patches
• Each update can reset settings, add new restrictions, or change how Safari handles web content
• Apple's privacy and security features are now extremely aggressive - they actively block the kind of cross-site communication that games need
• Settings you changed months ago or even last week may have been silently turned back ON by Apple
• There is no set it and forget it in modern technology anymore, it is constantly changing/updating/patching

Pogo's side:

• Modern browser games load resources from multiple servers in real-time
• Different games use different technologies (which is why Matching Moments and Solitaire Home Story break while others work fine)
• These games need permissions and settings that Apple's security may see as "suspicious" - even though they're safe

Why this feels like a loop: It's not that you or anyone reading this didn't do the troubleshooting correctly. It's that this is now an ongoing compatibility dance between Apple's constantly-tightening security and browser-based games. 

This isn't a "fix once and done" situation anymore—it's unfortunately ongoing maintenance. Whether you're an Apple or Windows user, any device updates can break configuration even for one game on Pogo.

For several months now I’ve seen people having the same problem I’ve had (games freeze while loading and go to black screen) and there’s been no improvement or status updates.

"Games freeze while loading and go to black screen." This usually happens because of security restrictions, browser extensions, or outdated graphics drivers. If the device detects anything suspicious, it may block the game from loading. Extensions can also interfere with how the game runs. And when graphics drivers are out of date, the system may fail to render images properly. This is something we often need to check manually, especially for Windows users on desktops and laptops.

Other systems checks may need to be done depending on if a Phone, Tablet, Desktop, Laptop (version or model) and which browser because every device & browser can be configured differently.

The internet and browsers have fundamentally changed: Not long ago, browsers and devices were simple - you clicked and played. But that's not how things work anymore. Rather it is Windows or Apple device you are using the systems have become complex. How? More options, more security, more updates and more systems interacting with one another.

The modern web/browsers today didn't just “update”, they transformed in recent years. What used to be a straightforward has turned into a layered, highly engineered ecosystem. I know this isn't the simple "click and play" experience it used to be, and I wish it were different. But checking those settings should get you back in the game.

Additionally, if you'd like to learn more, search "Why Safari users have issues playing browser-based games" - it's a widespread compatibility and configuration challenge for browser-based gamers (same for Windows users, Apple is just a bit more sensitive and more controlled). There are many possible combinations of settings, versions, and privacy rules, and any one of them can affect how a browser game loads or saves progress.

Here's a familiar peek from the Apple Community (just troubleshooting needed at times):

Safari Messing With My Game - Apple Community 

Problems with Pogo on Safari - Apple Community

Feel free to let us know how it goes and thanks for posting, more people need to know this.

The past week, every time I access Solitaire Home Story on my IPad it doesn’t load correctly, only half ways, then it kicks me out and starts all over again. Why can’t these bugs get fixed? This has happened numerous time with this game and many others. Don’t you have updates for the Pogo app so we don’t have to through this all the time? I love most of your games but the hoops you have to go through to play them are ridiculous. I can’t even get into any of the games now unless I go through “Browse Games” and click on that! Pogo fix your problems!