This is the 2nd time in 3 days all progress was lost and the game started from the beginning again. I don’t understand why it is happening but I would appreciate a response.
👉 Marked as Solution purely for visibility purposes - Not Considered Fixed 👈
Hi folks,
We've released a fix for this. Could you take a peek in-game and see if this has been resolved for you after clearing your browser cache and cookies?
- EA_Lanna
Same here I was level 243 and working on the park and now I’m back at the beginning.
I'm having the same issues. I have been kicked out 2 times now. I was at level 911 today now i'm back at 1. NO way. I'm NOT starting over again. I'd rather NOT play. There is No point. The challenge to beat the levels is gone when you may get kicked out at any time.
Yes again for the 2nd time. I no longer wish to play.
Community Manager👉 Marked as Solution purely for visibility purposes - Not Considered Fixed 👈
Hi folks,
We've released a fix for this. Could you take a peek in-game and see if this has been resolved for you after clearing your browser cache and cookies?
- EA_Lanna
Hoping someone can help.
I started playing Matching Moments from the beginning and was enjoying it and finished chapters very quickly. Was wondering why a game would be introduced that was unfinished but here we are.
Game was rolled back and I had to repeat from the beginning however, levels were not rolled back.
After finishing available chapters game was rolled back again, but levels untouched.
I also purchased the Season Pass for christmas which I have completed but have lost the decorations that were awarded.
I have attached 2 screen pics to show where I am at now.
you will notice in second pic that 4 of 4 chapters finished in Area 4 but blue line not complete and will not let me proceed to the next chapter.
I have been in contact with Pogo Sconnie, who told me it was fixed, it was not and is now on leave for xmas.
I am at the point where I am prepared to start again from scratch even from Level 1, prepared to lose coins and power ups just to sort this out.
Hoping someone can help.
That's exactly what mine is like. Guess no one is going to answer us 😡
Matching Moments re-set. Because of the chapter re-set but not the levels I am now stuck with no more star levels, unable to move onto the next chapter which is available, I bought the gold ticket and unable to see decorations awarded. I have tried cache clean outs etc but no change. The only solution I can think of is to reset both the chapters and levels to the beginning and start again, I am prepared to lose coins and powerups won just to be able to play this game. See screen shots. regards Aussie Deb.
