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anon589156's avatar
anon589156
New Novice
30 days ago
Solved

Merge Academy - Not Replenishing Energy

what's going on with merge academy not replenishing energy. been doing this for 2 weeks now. pay a membership fee to play games an they don't work. this is crasy.

  • Hi Folks, 

    Good news on this! The issue should now be resolved, and you should earn energy as expected in Merge Academy. 😄 We'll wrap up this thread as a result.

    We’re so grateful for your patience and sticking with us while we worked on sorting this for you! 🤗

    - EA_Lanna

6 Replies

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  • abc15973795's avatar
    abc15973795
    Seasoned Rookie
    28 days ago

    I'm having the same problem with Merge Academy.  It won't load most of the time and when it does it has no energy. 

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    28 days ago

    Hey there folks, sorry to hear you're running into this.

    Could I ask if you've been making sure to hit the "save and exit" button when finishing up? If not this can lead to your energy not being correct when you return to the game.

    If you have then please let us know so I can get this looked into further.

  • C00kiepress's avatar
    C00kiepress
    New Scout
    26 days ago

    I just lost 98 x energy when I finished silver level 15 which gives 50 and 20 coins. Got the 20 coins ended up with just 50 energy when it should have gone up to 148

     

  • Who11252943Qe's avatar
    Who11252943Qe
    Newcomer
    25 days ago

    using the save and exit button doesn't make any difference,,,,I've done it several times ,,,still energy does not load when out of the game.....this has been going on since May 5th,,,,over 2 weeks

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    10 days ago

    Hi Folks, 

    Good news on this! The issue should now be resolved, and you should earn energy as expected in Merge Academy. 😄 We'll wrap up this thread as a result.

    We’re so grateful for your patience and sticking with us while we worked on sorting this for you! 🤗

    - EA_Lanna

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