I'm shocked you even got a reply! Merge Academy has turned out to be a huge disappointment for me. I like the game but with all the issues it's no fun playing anymore.
EA/POGO should be real happy they have my credit card number, but next time I need to renew it might be a different outcome.
If they would just answer the complaints!
No reply, just chatting on EA Help. I will keep trying. In December my account auto renewed. I did not get my 100 gems or my extra month. I came to EA Help. It took me over a month of being a pain in the a** but I finally received them almost two months later. So I will keep bugging them to get my 100 gems from Merge Academy.
