Forum Discussion

tashasdesires's avatar
2 months ago
Solved

Merge Academy - White Screen

i am having a problem with merge academy not loading, it gives me a white page. i emptied my cookies and tried logging out and back in but nothing.

(CM: Edited to add more context to thread title)

  • @tashasdesires 

    Experiencing a white screen while gaming can be frustrating! This issue can be caused by various factors, including hardware issues, outdated drivers, overheating, or conflicting background applications.

    System Checks:

    Update Your Graphics Driver: Troubleshooting graphics on PC 

    An outdated or faulty graphics driver can cause various issues. Try updating your graphics driver by going to Device Manager>Display adapters, right clicking your adapter and select "Update Driver" (it will tell you if it needs it or not).

    Updates: Ensure you have the latest update and patches for your system. Our computers have several programs running all at once, on occasion if one is trying to update behind the scenes this could cause performance issues.

    Check your Hardware Compatibility: Make sure your device meets the minimum requirements for Pogo. You need at least 8GB of RAM. Not having enough memory can make webpages slow to load, timeout and exit abruptly. 

    High CPU or RAM Usage: Close any unnecessary applications running in the background that might be consuming resources. 

    Additionally, you can perform a search online for "white screen while gaming" for advice and troubleshooting steps for your specific device.

    Hope this helps & Take Care!

1 Reply

  • @tashasdesires 

    Experiencing a white screen while gaming can be frustrating! This issue can be caused by various factors, including hardware issues, outdated drivers, overheating, or conflicting background applications.

    System Checks:

    Update Your Graphics Driver: Troubleshooting graphics on PC 

    An outdated or faulty graphics driver can cause various issues. Try updating your graphics driver by going to Device Manager>Display adapters, right clicking your adapter and select "Update Driver" (it will tell you if it needs it or not).

    Updates: Ensure you have the latest update and patches for your system. Our computers have several programs running all at once, on occasion if one is trying to update behind the scenes this could cause performance issues.

    Check your Hardware Compatibility: Make sure your device meets the minimum requirements for Pogo. You need at least 8GB of RAM. Not having enough memory can make webpages slow to load, timeout and exit abruptly. 

    High CPU or RAM Usage: Close any unnecessary applications running in the background that might be consuming resources. 

    Additionally, you can perform a search online for "white screen while gaming" for advice and troubleshooting steps for your specific device.

    Hope this helps & Take Care!

About Pogo Technical Issues & Bugs

Join the Pogo community to talk about game issues, browser and HTML5 troubleshooting, and report bugs in the games.3,698 PostsLatest Activity: 14 minutes ago