merge academy - white screen

Hi Night_Wolf_19972​,

Thank you for letting us know about the different browsers you've tried already, after the game started showing a white screen on your computer. Clearing your browser history is a great start!

And I'm sorry for the delay in replying. Your post got lost in a sea of forum notifications. Could I double-check if you are still experiencing this white screen issue?

If so, it sounds like your Pogo account is okay, as you mentioned the game works on your phone but not on your computer. The issue is likely related to the PC. Here are a few simple steps you can try:

1. Update Your Browser: Make sure your browser is up to date. You can usually find an “Update” option in the browser’s menu.
2. Turn Off Browser Add-ons: If your browser has any add-ons (like ad blockers), try turning them off and see if the game loads.
3. Try a Private Window: Open your browser and look for an option called “New Private Window” or “Incognito Window.” This can help the game load without any extra add-ons getting in the way.
4. Restart Your Computer: Sometimes, a quick restart can fix loading issues.

- EA_Lanna

browsers ive tried are chrome, firefox, opera, and microsoft edge and i tried deleting browser history

Hi Night_Wolf_19972​,

Thanks for testing it with different browsers. Could you share a bit more about which browsers you tried and what the 'usual fixes' were? I may have some steps that could help, but I don't want to recommend steps you've already tried. 

Thanks,

- EA_Lanna