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lfjmstlw's avatar
lfjmstlw
Seasoned Newcomer
9 days ago

Merge Academy AGAIN took my gems & I got NOTHING -- Twice in 2 days.

In collecting what I would call timed gifts -- the trashcan one where you can choose to pay 10 gems to waive the hold  -- I did that 2 times in the last 2 days -- and used it to purchase merges -- and it did NOT increase my merge moves but DID reduce my gems by 10 both times.

How do I either get my 2 x 10 gems back -- or give me 45 x 2 = 90 merges as were purchased please.

Thank you very kindly !!!

2 Replies

  • lfjmstlw 

    Hello! Pogo Sconnie recently mentioned this in the March 2025 Pogo Insider Pogo Insider – 3/10    I want to assure you that the team is actively looking into the matter for us.

    You can also report this issue to EA Help directly by creating a case using the link below. After clicking the link below, select Chat With Us and follow the steps. EA HelpI want to check my order status - Pogo

    Hope this helps and Take Care 💮

  • Merge Academy is NOT loading!! How can we work on badges when the games don't load. I restarted my computer, it still won't load. What's with the site, always problems!!

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