Hello! I understand your frustration, and I want to assure you that the team is actively looking into the matter. Pogo Sconnie recently mentioned this in the March 2025 Pogo Insider Pogo Insider – 3/10
You can also report this issue to EA Help directly and creating a case here. After clicking the link below, select Chat With Us and follow the steps. EA Help: I want to check my order status - Pogo
EA Forums has been upgraded! If you're interested in personalizing your profile, you can find helpful information on how to customize your profile in the link below.
How to verify and view your Pogo Information on EA | EA Forums - 10363354
Hope everything works out for you and please feel free to reach out again!
