Forum Discussion
EA_Lanna
Community Manager
2 months ago*Pinning for Visibility
Hi Folks,
I'm sorry to hear you've been experiencing loading issues with Merge Academy recently.
Sometimes cached data can interfere with how games load, including freezing at the start screen or failing to launch. In those cases, a quick cleanup usually helps. And if the issue persists, the troubleshooting helps us rule out cached data as a potential cause.
Could you try these steps, please:
- Clear your browser’s cache and cookies
- Make sure your browser is fully up to date
- Restart your device to refresh everything
- Try a different browser — Chrome, Firefox, or Edge work best with Pogo
If you’re still having trouble replenishing your daily energy after those steps, it'd be great if you could share a few extra details. Knowing your browser, device type, Pogo screen name, and whether you’re seeing any error messages would help.
Thanks,
- EA_Lanna
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