MERGE ACADEMY

Yup I JUST finished with the "chatting agent" about this issue- this is time #5 that its happened to me- and for that- paying for gems is them stealing. 

Hey folks, just checking in.

Sorry to hear you've both ran into this issue.

Can you let me know if you still didn't receive the energy that you should have?

If so can you let me know your Pogo usernames so we can get this looked into for you.

That is correct, I am down 5000 energies after this happening 5 times (180 gems x 5 = 5000 energy). My screen name is Effeffemm. I couldn't find the contact info twice so I put in a complaint, and then found the chatbot (possible human) and they said they couldn't help- that it would be looked at by a "Team" if we didn't see it reset "in a few days"....... Still nada. 

After the last one I had to buy more gems. I didn't plan to- but if you want to play the game for more than 5 minutes (100 energy) you kinda HAVE to. They really need to change that. Sell the game offline or something. 

Apologies that you still haven't received the energy you purchased. Could you let me know your Pogo username and I'll see if I can get this looked into on my end for you Effeffemm 

I still have not receive the 1000 energy. My pogo user name is LRBURTON2. I have place 2 tickets but have never been refunded. 

Evening- sorry for the late reply, no, I havent had this rectified yet. I would just prefer a refund at this point since I refuse to play the game anymore. 5000 energy I never received. My username is as you typed. Effeffemm on pogo. Thank you if you can do anything, I appreciate your checking in.