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canlOJz92iLc's avatar
canlOJz92iLc
Seasoned Newcomer
22 hours ago

Merge Academy

I have been trying to get Merge Academy to load but it will not load for 2 days now. I have cleared my Cache and restarted my computer but that hasn't done anything. All the other games load, so that tells me that it is on your end. I have lost 2 days now trying to earn my badge. I have been a member since 2001 and I am tired of having issues with POGO. You all make it VERY hard to find answers and to find somewhere to post a problem. When I do post a problem, I NEVER HEAR FROM YOU!! I know you don't care if I cancel my subscription or not. But GET BETTER at CUSTOMER SERVICE!!

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  • abbycattx's avatar
    abbycattx
    Hero
    20 hours ago

    canlOJz92iLc 

    Hello! Sorry to hear about your loading issues with Merge Academy. Have you attempted the steps outlined in your previous post from a few months back, and did any of those steps assist in resolving the issue at that time?

    Additionally, we have the ability to reach out to EA Help and create a case if we ever have an issue or a question here > I need help getting Pogo to work - Pogo click on Chat With Us and follow the steps to create a case and someone will help 🙂

    We also have a troubleshooting guide to help us with our devices here > Pogo Troubleshooting Guide

    I double checked the game before replying to you and I was able access the game. What device and browser are you using, are you getting an error message or is just not loading for you?

     

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