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canlOJz92iLc's avatar
canlOJz92iLc
New Novice
4 months ago

Merge Academy

I have been trying to get Merge Academy to load but it will not load for 2 days now. I have cleared my Cache and restarted my computer but that hasn't done anything. All the other games load, so that tells me that it is on your end. I have lost 2 days now trying to earn my badge. I have been a member since 2001 and I am tired of having issues with POGO. You all make it VERY hard to find answers and to find somewhere to post a problem. When I do post a problem, I NEVER HEAR FROM YOU!! I know you don't care if I cancel my subscription or not. But GET BETTER at CUSTOMER SERVICE!!

4 Replies

  • abbycattx's avatar
    abbycattx
    Hero
    4 months ago

    canlOJz92iLc 

    Hello! Sorry to hear about your loading issues with Merge Academy. Have you attempted the steps outlined in your previous post from a few months back, and did any of those steps assist in resolving the issue at that time?

    Additionally, we have the ability to reach out to EA Help and create a case if we ever have an issue or a question here > I need help getting Pogo to work - Pogo click on Chat With Us and follow the steps to create a case and someone will help 🙂

    We also have a troubleshooting guide to help us with our devices here > Pogo Troubleshooting Guide

    I double checked the game before replying to you and I was able access the game. What device and browser are you using, are you getting an error message or is just not loading for you?

     

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hey there canlOJz92iLc 

    Sorry to hear you're still running into this problem.
    As abbycattx posted earlier did you get a chance to try any of the steps that were provided in your previous post about this issue?


  • dda1e446783327de's avatar
    dda1e446783327de
    Seasoned Newcomer
    4 months ago

    I'm having the same issue. It was fine earlier today and now all I get is a white screen. All other games load just fine.

  • abbycattx's avatar
    abbycattx
    Hero
    4 months ago

    dda1e446783327de 

    Hello! A white screen can be caused by a variety of factors on our devices, would you mind taking a moment to review the troubleshooting steps outlined in this posting to help resolve this issue > Pogo Troubleshooting Guide

    Additionally, could you share what type of device you are playing on and which browser you are using? 

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