Merge Academy

Hi wonderlilyMK​,

Thanks for reaching out.  It sounds like the game isn’t recognizing your merges when completing orders. That's definitely frustrating, and I can see why that would be confusing.

Let's see, could you double-check that the item you've merged matches the exact type and level required for the order? Some items can look similar, and orders need the exact matches to fulfill the specific criteria.

In the meantime, I can recommend a few quick steps:

• Restart the Game: Try closing and reopening the page to see if that refreshes the task status.
• Clear Browser Cache: A build-up of cached data can interfere with how the game runs. Clearing it can sometimes fix unresponsive or buggy behavior.
• Check for Updates: Make sure you’re running the latest version of the browser...
• Try a Different Browser: If possible, test Merge Academy in another browser (like Chrome, Firefox, or Edge) to rule out browser-specific issues.

If these steps don't resolve the issue, could you provide more details? Specifically:

• What items are you merging?
• What did the order ask for?
• Are there any error messages or specific behaviors you're noticing?

Screenshots are super helpful too. They can make it easier to pinpoint what’s going wrong. 

Appreciate you taking the time to report this. The more we can understand what you're seeing, the better we can help troubleshoot.

- EA_Lanna