Glitch during badge purchase

Bought the badge “Kim the Star” in Canasta. There was a glitch after I hit the button to pay for it & said “try again later”. However, I noticed that my gems had decreased so I checked my gem transactions in my account profile and the glitch allowed them to take the gems (of course), but it didn’t allow me to activate the badge. I have paid for it, but now can’t play it. Tried to report it on the EA help page, but there was not a way to do it there. Any ideas? (YES, I KNOW THIS IS A MEMBERS FORUM and no one here can wave a wand for me. Just thought someone else may have had this issue & can tell me how they solved it.)