Forum Discussion

lancermom8

Seasoned Newcomer

7 months ago

Solved

Merge Academy

I have not been able to load Merge Academy for 2 days now. Is anyone else having this issue?

EA_Lanna
7 months ago
Hi folks,

Thanks for the heads up, and I'm sorry to hear you've been experiencing loading issues with Merge Academy recently.

Loading issues can sometimes crop up after a patch rolls out (there was one a few days ago — read more here). If your browser or device is still holding onto cached data from before the update, that can interfere with how games load, including freezing at the start screen or failing to launch.

A quick cleanup usually helps. Try these steps:

Clear your browser’s cache and cookies

Make sure your browser is fully up to date

Restart your device to refresh everything

Try a different browser — Chrome, Firefox, or Edge work best with Pogo

If you’re still running into loading issues, it'd be great if you could share a few extra details. Knowing your browser, device type, Pogo screen name, and whether you’re seeing any error messages would help.

Thanks,

EA_Lanna

9 Replies

Replies have been turned off for this discussion

bluedodge4fun
New Novice
7 months ago
I have the same problem
Player_npcbbeb5
Newcomer
7 months ago
Me too!
twemar00
Rising Novice
7 months ago
I'm having the same problem....kind of frustrating.
athscter
Seasoned Novice
7 months ago
You're not alone! I've not been able to open it for almost two weeks. I'm thinking I might give up on this one, what a shame!!!
EA_Lanna
Community Manager
7 months ago
Hi folks,

Thanks for the heads up, and I'm sorry to hear you've been experiencing loading issues with Merge Academy recently.

Loading issues can sometimes crop up after a patch rolls out (there was one a few days ago — read more here). If your browser or device is still holding onto cached data from before the update, that can interfere with how games load, including freezing at the start screen or failing to launch.

A quick cleanup usually helps. Try these steps:

Clear your browser’s cache and cookies

Make sure your browser is fully up to date

Restart your device to refresh everything

Try a different browser — Chrome, Firefox, or Edge work best with Pogo

If you’re still running into loading issues, it'd be great if you could share a few extra details. Knowing your browser, device type, Pogo screen name, and whether you’re seeing any error messages would help.

Thanks,

EA_Lanna
331j
Seasoned Novice
7 months ago
Same here. Merge won`t load and hasn`t for the last this is the third day.
athscter
Seasoned Novice
7 months ago
It worked! I cleared my cache and was able to load the game. Thanks!!
EA_Lanna
Community Manager
7 months ago
Hi athscter,

That's wonderful!! Thanks for giving it a go and letting us know how you got on. So happy to hear you're able to load and enjoy the game again.

Happy gaming!
EA_Lanna
Community Manager
7 months ago
Hey Pogoians,

It's been quiet here lately. I'll take that as a positive sign that the troubleshooting tips did the trick! 😄🤞 I'll keep that post pinned with the latest recommendation to highlight the helpful advice for any fellow Pogoians running into similar issues, and we'll wrap up this thread here.

Thanks and Happy Gaming o/

- EA_Lanna