Forum Discussion

lancermom8's avatar
lancermom8
Seasoned Newcomer
5 days ago
Solved

Merge Academy

I have not been able to load Merge Academy for 2 days now. Is anyone else having this issue?

  • EA_Lanna's avatar
    EA_Lanna
    3 days ago

    Hi folks,

    Thanks for the heads up, and I'm sorry to hear you've been experiencing loading issues with Merge Academy recently.

    Loading issues can sometimes crop up after a patch rolls out (there was one a few days ago — read more here). If your browser or device is still holding onto cached data from before the update, that can interfere with how games load, including freezing at the start screen or failing to launch.

    A quick cleanup usually helps. Try these steps:

    • Clear your browser’s cache and cookies
    • Make sure your browser is fully up to date
    • Restart your device to refresh everything
    • Try a different browser — Chrome, Firefox, or Edge work best with Pogo

     

    If you’re still running into loading issues, it'd be great if you could share a few extra details. Knowing your browser, device type, Pogo screen name, and whether you’re seeing any error messages would help.

    Thanks,

    EA_Lanna

8 Replies

  • twemar00's avatar
    twemar00
    Rising Novice
    3 days ago

    I'm having the same problem....kind of frustrating.

  • athscter's avatar
    athscter
    New Novice
    3 days ago

    You're not alone! I've not been able to open it for almost two weeks. I'm thinking I might give up on this one, what a shame!!!

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hi folks,

    Thanks for the heads up, and I'm sorry to hear you've been experiencing loading issues with Merge Academy recently.

    Loading issues can sometimes crop up after a patch rolls out (there was one a few days ago — read more here). If your browser or device is still holding onto cached data from before the update, that can interfere with how games load, including freezing at the start screen or failing to launch.

    A quick cleanup usually helps. Try these steps:

    • Clear your browser’s cache and cookies
    • Make sure your browser is fully up to date
    • Restart your device to refresh everything
    • Try a different browser — Chrome, Firefox, or Edge work best with Pogo

     

    If you’re still running into loading issues, it'd be great if you could share a few extra details. Knowing your browser, device type, Pogo screen name, and whether you’re seeing any error messages would help.

    Thanks,

    EA_Lanna

  • 331j's avatar
    331j
    Rising Novice
    3 days ago

    Same here. Merge won`t load and hasn`t for  the last this is the third day. 

     

     

     

  • athscter's avatar
    athscter
    New Novice
    3 days ago

    It worked! I cleared my cache and was able to load the game. Thanks!!

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi athscter​,

    That's wonderful!! Thanks for giving it a go and letting us know how you got on. So happy to hear you're able to load and enjoy the game again. 

    Happy gaming!

About Pogo Technical Issues & Bugs

Join the Pogo community to talk about game issues, browser and HTML5 troubleshooting, and report bugs in the games.4,253 PostsLatest Activity: 5 hours ago