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wixensticks's avatar
wixensticks
4 years ago
Solved

Monopoly Sudoku error getting first plane

I just finally saved up the $500M for the first plane, clicked on the button to buy it, and my screen froze when the achievement popped up (playing on iPad).  I closed the browser and re-opened, when...
  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hi @wixensticks To confirm have you seen this before or after since? Can you try going through the following steps, then try to make a purchase to confirm if you see this happen again?

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try another supported browser: FireFox, Chrome, Edge
    • Try with your Browsers Incognito/Prive Mode (This may require you to manually sign in)   

    Thanks!

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Hi @wixensticks To confirm have you seen this before or after since? Can you try going through the following steps, then try to make a purchase to confirm if you see this happen again?

  • Restart your device and modem/router then try to load your game     
  • Clear your Cache/Cookies (<-- link)   
  • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
  • Try another supported browser: FireFox, Chrome, Edge
  • Try with your Browsers Incognito/Prive Mode (This may require you to manually sign in)   

Thanks!

  • wixensticks's avatar
    wixensticks
    4 years ago

    I have not seen it before or after since as I cannot make any purchases other than the airport and I have to save up another $500M to do that. I tried all the other stuff, even tried logging in on another device. Money still gone and airport still locked.

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