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cryceks's avatar
6 years ago

Most games won't load in Safari

I have a mid 2013 iMac with 8gb of RAM, running Mojave. I'm using Safari 13. Whether or not I'm using Pogo Classic, there are a lot of games that won't load, including Snowbird solitaire and Tri peaks solitaire. I have the latest versions of Java and Flash as well. The games run fine in Chrome, but they either stay frozen on the loading screen or show the loading pinwheel without loading. I disabled cross-tracking and cleared my cache about 300 times. Not really sure where else to go with this. 

4 Replies

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @cryceks. Thanks so much for the information.

    While some of these points were already covered by you, please give our HTML5 troubleshooting a try to see if it improves game performance for you, and let me know how it goes.

    Arrenai 🐱


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  • cryceks's avatar
    cryceks
    6 years ago

    The games still are not loading. However, after a period of time without touching anything, the screen goes to "Still Playing? Press CONTINUE to prevent your game from ending due to inactivity." After I hit Continue, it froze, but when I pressed it again it says "uh oh! Something went wrong. Please try restarting your game". Pressing restart brings me back to the same thing. I do not have this issue in any other browser. 

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @cryceks.

    To help us track down what may be going on here, can you share your macOS System Report (as a PDF)? You can attach it to a reply, or private message me here on AHQ with it. It would help a lot in figuring out what is going on with Safari.

    Arrenai 🐱


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  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @cryceks. I'm just checking in. If you're still experiencing loading issues, were you able to get the System Report?

    Arrenai 🐱


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