Forum Discussion

5 years ago

no credit

No credit for in Badge Marathon for Solitaire, Snowbird or Word Search. Tried both Safari and Chrome with the same results.

EA_Arrenai

EA Staff (Retired)

5 years ago

Hey there, @thatscguy. Thanks for the update!

For lap 20, have you tried the steps I listed above for turning off the word list for the bonus puzzles? I was working on that badge over my lunch break, and got credit for every game.

Additionally, have you tried clearing your browser cache yet? With the icons mixing up for you, it sounds like that may be necessary. Clearing your cache can help a lot if older information is keeping a badge from progressing. Trying another browser, just to test, can help as well.

Arrenai 🐱

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thatscguy

5 years ago

Cache has been cleared on Safari and the mixed icons are even worse; also rebooted, etc.

EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @thatscguy.

I know you mentioned you used Chrome earlier in terms of the game credit, but does it also occur for the icon issue?

To help track this down, can you share a screenshot of how the mixed icons look? It would help a ton.

Here's the information on how to take a screenshot regardless of your PC's operating system:

How to take a screenshot on Windows

How to take a screenshot on macOS

Screenshots can help us see what you're seeing. I look forward to hearing from you.

Arrenai 🐱

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- thatscguy
  5 years ago
  Now that there is a banner stating that the current Safari version is not supported, I have been using Chrome. However, I am still not getting credit for the previously mentioned games.
  - EA_Arrenai
    EA Staff (Retired)
    5 years ago
    Hey there, @thatscguy.
    
    Let's see if we can figure this out. Let's start with verifying that the requirements are being met. I just double-checked all these on my account, so the progress
    
    For Golden Hand Lap 14 (Snowbird Solitaire):
    
    When you get 4+ cards in a row without having to draw, that will initiate a streak, however it won't count until the game is complete, whether you won the hand or not.
    
    For Golden Hand Lap 16 (Solitaire Blitz):
    
    When you deplete an entire stack of cards from the bottom and then the game ends, whether you win the hand or not, it will grant credit towards that badge.
    
    For Golden Hand Lap 20 (Word Search Daily):
    
    When you start a game, make sure to hide the entire word list. This will mark the board as a bonus game. Credit will be given at the end of the puzzle.
    
    Can you verify that you're trying each of those in each game? Please let me know how it goes for you.
    
    Arrenai 🐱
    
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- furnishhl89
  5 years ago
  I have finished all the badges, but this one that I finished several days ago keeps showing like this:
  - EA_Arrenai
    EA Staff (Retired)
    5 years ago
    Hey there, @furnishhl89.
    
    That's really odd. I also see that you have completed all 30, but I don't see the badge at the moment. Does the challenge show active when you're in the game?
    
    Can you give something a try for me? Please try completing one more level just to see if it pushes the data regarding the challenge and let me know how it goes.
    
    Arrenai 🐱
    
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