Forum Discussion

5 years ago

no credit

No credit for in Badge Marathon for Solitaire, Snowbird or Word Search. Tried both Safari and Chrome with the same results.

EA_Arrenai

EA Staff (Retired)

5 years ago

Hey there, @thatscguy.

I know you mentioned you used Chrome earlier in terms of the game credit, but does it also occur for the icon issue?

To help track this down, can you share a screenshot of how the mixed icons look? It would help a ton.

Here's the information on how to take a screenshot regardless of your PC's operating system:

Screenshots can help us see what you're seeing. I look forward to hearing from you.

Arrenai 🐱

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thatscguy

5 years ago

Now that there is a banner stating that the current Safari version is not supported, I have been using Chrome. However, I am still not getting credit for the previously mentioned games.

EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @thatscguy.

Let's see if we can figure this out. Let's start with verifying that the requirements are being met. I just double-checked all these on my account, so the progress

For Golden Hand Lap 14 (Snowbird Solitaire):

When you get 4+ cards in a row without having to draw, that will initiate a streak, however it won't count until the game is complete, whether you won the hand or not.

For Golden Hand Lap 16 (Solitaire Blitz):

When you deplete an entire stack of cards from the bottom and then the game ends, whether you win the hand or not, it will grant credit towards that badge.

For Golden Hand Lap 20 (Word Search Daily):

When you start a game, make sure to hide the entire word list. This will mark the board as a bonus game. Credit will be given at the end of the puzzle.

Can you verify that you're trying each of those in each game? Please let me know how it goes for you.

Arrenai 🐱

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thatscguy
5 years ago
Completed multiple times on the first two games but gave up on the final game.
EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @thatscguy.

Thanks for the update.

In this case, let's see if live support with EA Help can take a look for you. There may be more back and forth questions and challenges are time limited. We want to make sure the process is as efficient as possible.

To contact EA Help:

Go to https://help.ea.com

Click "Contact Us"

Select Pogo from the game list

Select PC or Mac

Select Technical support > Game progress issues

Click Select contact option

As there are known issues with login right now, you may experience some problems with the EA Help website. In those cases, you can also try reaching out on social media instead for live chat there:

You can contact EA Help on Facebook Messenger here: https://www.facebook.com/EAHelpHub/

You can send a Direct Message on Twitter here: https://twitter.com/eahelp

Arrenai 🐱

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