Forum Discussion
5 Replies
- EA_Illium3 years ago
EA Staff (Retired)
Can you try going through the following steps and let us know if you continue running into issues after?
- Restart your device and modem/router then try to load your game
- Clear your Cache/Cookies (<-- link)
- Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates
- Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)
- Try another Browser (Chrome, Edge, Safari)
If you continue to run into issues Please Let us Know:
- Screename:
- Device Make/Model:
- Which Web Browser (and Version) is being used:
- Are you getting an Error Message? (If so what is it)
Thanks!
I GOT ALL 3 GLYPHS AND IT WONT LET ME GO ANY FARTHER SENDS ME BACK TO PLAT THE TEMPLE AGAIN ALSO
- EA_Illium3 years ago
EA Staff (Retired)
Hi @roockie20 Would it be possible to get the following information?
- Screename:
- Device Make/Model:
- Which Web Browser (and Version) is being used:
- Are you getting an Error Message? (If so what is it)
Thanks!
ROOCKIEONE2003
HP LAPTOP RUNNING WINDOWS 11
MICROSOFT EDGE
NO ERROR MESSAGE
I ALSO USE GOOGLE CHROME AND IS SAME ISSUE IT WONT LET ME PAST THE GATE AFTER GETTING ALL 3 GLYPHS.KEEPS SENDING ME BACK OVER SAME TEMPLES AND GATES.
I HAVE CLEARED THE CATCH ALSO WITH NO LUCK OR CHANGE
- @roockie20 FIREFOX IS SAME WAY
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