Forum Discussion

5 years ago

Solved

Playing in Canasta.. chat doesnt work!!

Im trying to figure out why my chat doesn't work in Canasta.All my other game chats work, not that one. I have never abused anyone, or said bad things to or about anyone. I have had some people say H...

EA_Arrenai
5 years ago
Hey there, @Player_9vmrfn8d. Thanks for the information, it's super helpful!

It appears you're running the Legacy version of Microsoft Edge, which is no longer supported, so it may be causing some issues here.

You can get the updated version of Edge at https://www.microsoft.com/en-us/edge. Once it's installed, you should show version 85.0.564.51 (latest as of this post).

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.

EA_Arrenai

EA Staff (Retired)

5 years ago

Hey there, @Player_9vmrfn8d.

Thanks for the additional information. I'll be happy to send this up to the Pogo team. Before I do that, there is a quick bit of information we'll need. Can you share your Pogo Compatibility Tool information? This will help them determine if there's anything specific that might be blocking chat.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.

Player_9vmrfn8d

5 years ago

Hope this is the info that you want...

Compatibility Scan
2 problems found on your computer.

Browser No problem found!
Java Not installed / disabled More Info
Operating System No problem found!
Flash Not installed / disabled More Info
Resolution No problem found!

EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @Player_9vmrfn8d.

Would you be able to share the System Information beneath that? It includes your Operating System, Browser version and all that information. It would help so much! Thanks.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.
- Player_9vmrfn8d
  5 years ago
  Here is the rest of the info..hope this helps.
  System Information
  Look through our FAQs to find answer to common problems.
  Still having problems? File a bug at EA Answer HQ.
  Webgl1 supported True
  Webgl2 supported False
  Java Versions installed False
  Operating System Windows 10
  Flash version 0.0.0
  Resolution 1920 x 1080
  Browser Edge 18.18363
  Cookies Enabled True
  Do Not Track False
  - EA_Arrenai
    EA Staff (Retired)
    5 years ago
    Hey there, @Player_9vmrfn8d. Thanks for the information, it's super helpful!
    
    It appears you're running the Legacy version of Microsoft Edge, which is no longer supported, so it may be causing some issues here.
    
    You can get the updated version of Edge at https://www.microsoft.com/en-us/edge. Once it's installed, you should show version 85.0.564.51 (latest as of this post).
    
    Arrenai 🐱
    
    Did you receive an awesome, helpful response? 👍 +XP!
    
    Was your issue resolved by a great post? 🙌 Accept as Solution
    
    ASK. ANSWER. LEVEL UP.