PLEASE tell me what to do to get the new Jigsaw pieces to move!
Please tell me what to do to get the Jigsaw pieces to move..nothing I've tried is working!
Forum Discussion
Puzzles pieces do not move or move so slowly and incorrectly as to be not worth playing. I am, as usual, using Chrome browser with Windows 10. Scan checks out everything okay. This is really tiring and trying--it seems like every game I choose to play on this "new and improved" site has something wrong with it. Won't be renewing again.
Sign me "Fed Up"!
@bat621, I played the Jigsaw Hunter HTML5 game this morning after another player reported a problem of being unable to move the puzzle pieces. I was able to move the pieces easily and finish 4 games to complete the weekly Wednesday challenge. I also used Google Chrome and Windows 10, so that is good to know that I used the same software as you did. Windows 10 is recommended for HTML5 games, so that is good.
Since Jigsaw Treasure Hunter is an HTML5 game, there are immediately some thoughts that come to mind on what may be causing this problem for you.
First, check to see how much RAM memory you have on your computer. If you have 8GB or more, then that's good and not the cause of your issue. However, if you have only 4GB of RAM , that might be contributing to the problem. The games operate more slowly with 4GB of RAM and moving the pieces may also not function as smoothly as they should. If you not sure how much RAM you have, follow these steps below:
Press the Windows key on your keyboard, and type 'RAM'
Select View RAM Info
Check for a detail that says 'Installed RAM'
Second, when the pieces or tiles of games do not move correctly, it could be from a result of "hardware acceleration" that is switched on by one's browser. This option is set to ON to speed up the game play, but sometimes this can cause graphic errors. I'm not sure this is the explanation in your case, but you can try to turn it off if want to try and see if that helps. In the troubleshooting guide from Pogo for HTML5 games, this topic is discussed near the top of the discussion under "Poppit (and other HTML5 games) graphical issues". If turning hardware acceleration off does not help your game, then I recommend turning it back on, because it is meant to make the games function faster.
https://answers.ea.com/t5/Pogo-Classic/HTML5-games-troubleshooting/m-p/5761108#M158506
Finally, one cause of slow game play and loading issues is when the cache (memory) of one's browser is becoming full. You might even be kicked out of game if the cache is becoming full. The browser needs room to store new information from the games and website to function properly. If you haven't cleared the cache of your browser recently, try that first to see if your game performs better. I have to do that often here. That is sad to say, but it does help. This issue affects HTML5 games, Flash games and Java games.
Hope there is some suggestion here that helps you. If not, write back and an EA community manager or other experienced game player might be able to offer more suggestions.
Thank you for your help. I also use Windows 10, Chrome browser. The tips you have suggested have been done ad nauseam. I don't know why moderators always assume that the person playing the game is ignorant of how to keep their computer working properly. My RAM is more than adequate for these games. Pogo's "new and improved" site simply does not function well, regardless of how many games you were able to complete successfully. You should consider yourself extremely fortunate. This is not the only game that doesn't perform well on the new site.
