The Scrabble game is blacked out on my computer. Is there a way to remedy this?

[Requesting Information] Hey Pogo Community, Can you try going through the following steps and let us know if you continue running into issues after? Restart your device and modem/router then try to load your game Clear your Cache/Cookies (<-- link) Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates Try with your Browsers Incognito/Private Mode (This may require you to manually sign in) Try another Browser (Chrome, Edge, Safari) Check your device meets the Requirements (<-- click here) to play POGO games If you continue to run into issues Please Let us Know: Screenname: Device Make/Model: Which Web Browser (and Version) is being used: Are you getting an Error Message? (If so what is it) Cheers!

Pogo - Game loading to black screen or black squares

38 Replies

annie3119
2 years ago
i was able to play Moi cant get into my games today at club pogo i have only half a screen and everything else goes blackjang and that was it then all went black with the sight and i had to relog in to pogo
watervBeR35G
2 years ago
Just happened to me also.
maddog673
2 years ago
was playing pogo and cant see any of the top of the daily now
Ivy101977tm
2 years ago
Yesterday, November 8th, Pogo Bingo would not load correctly. Today, Pogo Bingo loaded but the graphics are incomplete. The gameplay is difficult without all the graphics. Please take a look at the screenshots I've attached.
peachdooley
2 years ago
When I go to the game, all I get are a bunch of black squares. No matter what I do it does not show the squares properly. I have just changed internet providers and this seems to be the only game that is affected.
RLBaker
2 years ago
Half of the costumed spikes never finish loading on Pop it Party
Little black boxes cover any playing fields on Bingo and Tri Peaks solitaire.
This problem started about two weeks ago and has gotten worse. I first noticed Pop it Party not loading properly. Tri peak was about three days later then Bingo.
this is progressively getting worse
bake596QhyoP
2 years ago
Anybody else having trouble with Mahjong Sanctuary? The play button is black; and the puzzle itself is black.
EA_Illium
Community Manager
2 years ago
Hi @maddog673, Are you getting an error message, or how does pogo look for you?
EA_Illium
Community Manager
2 years ago
[Requesting Information]

Hey Pogo Community,

Can you try going through the following steps and let us know if you continue running into issues after?

Restart your device and modem/router then try to load your game

Clear your Cache/Cookies (<-- link)

Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates

Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)

Try another Browser (Chrome, Edge, Safari)

Check your device meets the Requirements (<-- click here) to play POGO games

If you continue to run into issues Please Let us Know:

Screenname:

Device Make/Model:

Which Web Browser (and Version) is being used:

Are you getting an Error Message? (If so what is it)

Cheers!
greendragon1185
2 years ago
Games are not loading, getting a black screen. Cleared my browser history and rebooted system several times.