I am not able to play Pogo Bowl because it won't load and my AVG is reporting an issue as someone else said. Well I followed the following suggestions below and My AVG has pogospike added already and I am still having the same issue. It is a Pogo issue , not my computer. Please fix this because I have a badge for this game and I can't activate it until this is resolved. I am not the only person having this issue. Thanks for listening.
Hello 😊 I completely understand the frustration especially when you have a badge challenge waiting!
You mentioned that you posted on Pogo Forums, and no one answered, sorry you didn't get a response there. Whenever we encounter an issue, we can contact EA Help directly to open a case, or you can post here for additional guidance. When you have a moment check out the Pogo Articles and the Pogo Player Support page found under the Community Button on the homepage of Pogo, it outlines exactly how to get help, so you don't have to wait.
I want to make sure I explain this as clearly as possible so readers now and, in the future, can benefit from this.
Quickest Fix - Always ensure Pogo is on your whitelist, if this doesn't work, contact your antivirus vendor directly.
Your antivirus company has a process specifically for this situation called a "false positive review." They will analyze it, investigate it and deploy a fix to all users typically within 24–48 hours, ensuring the problem is resolved for you and for every player with that antivirus. This only takes a few minutes. 🙂
Make sure to include any of the antivirus codes or messages and if you have the option to make comments to your report add:
"I believe this is a legitimate game delivery domain used by the browser-based gaming site Pogo, which is owned and operated by Electronic Arts. I believe this is a false positive."
All companies will know Electronic Arts, they are as legendary as Disney or McDonalds in the gaming world.
EA Help won't be able to correct the issue immediately because this is a third-party program outside of their control, however your report will be taken and documented. The more players who report this, the faster it gets escalated to the right teams who may or may not be able to address it being that this is a third party.
💞Just a friendly reminder that EA/Pogo have no control over the configuration of our personal devices. They cannot adjust, update, clean or modify any programs running on our devices — including antivirus software. Which is actually a good thing! It means your device stays completely in your control. This is also why troubleshooting is necessary at times.
I double checked Pogo Bowl today, and it is loading as expected - no errors or warnings (names of other players blocked for privacy)
I hope all this information gets you back to playing very soon! 🎳
Join the Pogo community to talk about game issues, browser and HTML5 troubleshooting, and report bugs in the games.Latest Activity: 32 minutes ago5,664 Posts
