pogo gems
i bought some games last night...i agreed of course to the cost but it took double the gems as i am missing 1000 gems....i tried getting thru to the online chat but that doesn't work..can someone pl...
Forum Discussion
EA_Arrenai
EA Staff (Retired)
EA Staff (Retired)Hey there, @armywife7493.
I'm sorry to hear you're missing Gems. When you check your Pogo Gems Transaction Record under My Account, it should show where all Gems were earned and spent. Do you see the transactions there?
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
yes i saw where i bought them but they did not all register
- EA_Arrenai
Hey there, @armywife7493.
If something is off between your bank statements and the Gem transaction record, please reach out to EA Help and they can take a look at the transaction history on EA's side.
To contact EA Help:
- Go to https://help.ea.com
- Click "Contact Us"
- Select Pogo from the game list
- Select PC or Mac
- Select Missing content > Had content and lost it
- Click Select contact option
If you would prefer to reach out on social media instead:
- You can contact EA Help on Facebook Messenger here: https://www.facebook.com/EAHelpHub/
- You can send a Direct Message on Twitter here: https://twitter.com/eahelp
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
- EA_Arrenai
Hey there, @armywife7493. I'm just checking in. Have you had a chance to reach out to EA Help?
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
- @EA_Arrenai i have sent a couple messages but so far no response
