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WhisperingWolves's avatar
WhisperingWolves
New Traveler
1 year ago
Solved

Pogo Slots

For the second time in two days my collection of coins reset to nothing.  I purchased coins after the first occurrence so I can finish for the badge.  

While playing this morning my coins went from 434 to 19.  I cannot continue to pay for coins especially when they disappear. 

Can I be reimbursed for the gems I had to buy and what assurance do I have for further purchases won't disappear allowing me to complete the badge?

  • Hey there @WhisperingWolves 

    I'm really sorry to hear you've run into this, unfortunately we can't refund gems or help with purchases here on the forum.

    For that you'll need to get in touch with support directly, which you can do by folliowing the steps in this link here: I want to check my order status - Pogo

    Support should be able to look into this for you and get you sorted. Please let us know how this goes and if you have any other issues please let us know and we'll see what we can do for you.

1 Reply

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey there @WhisperingWolves 

    I'm really sorry to hear you've run into this, unfortunately we can't refund gems or help with purchases here on the forum.

    For that you'll need to get in touch with support directly, which you can do by folliowing the steps in this link here: I want to check my order status - Pogo

    Support should be able to look into this for you and get you sorted. Please let us know how this goes and if you have any other issues please let us know and we'll see what we can do for you.

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