Forum Discussion

Teeeeener's avatar
Teeeeener
2 years ago
Solved

Pogo website: Merge Academy not loading on computer or mobile

Hi there for about an hour the game has not loaded. This happened earlier today but quickly resolved. now what? Those in the chat room noticed about an hour ago, now chat seems to be down too. Hey...
  • Teeeeener's avatar
    Teeeeener
    2 years ago
    oh! hey its back up! thx
sgb412's avatar
sgb412
2 years ago

For 2 weeks i am unable to play Merge Academy. I get are you still playing while game is supposed to be loading. Help!

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi  @sgb412 

     

    Can you try going through the following steps and let us know if you continue running into issues after? 

     

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  

    If you continue to run into issues Please Let us Know: 

    • Screenname:
    • Device Make/Model:
    • Which Web Browser (and Version) is being used:
    • Are you getting an Error Message? (If so what is it)

    Cheers!   

    • kimbo61757's avatar
      kimbo61757
      2 years ago

      I have restarted my computer, cleared the cache/cookies, tried using a different browser but all I get is the black screen when I try to enter the game.  This has been happening since the previous game challenges.   MY device is a  HP Pavilion 550-127c and I am using the current google chrome browser.

  • royaledawn's avatar
    royaledawn
    2 years ago

    I have done everything that you suggested and I still can't Merge Academy to work.  It will allow me to collect but when I try to play it will not and when I go back to it it repeats everything I have done.  

    • abcRci899O976S's avatar
      abcRci899O976S
      2 years ago

      I am experiencing an issue with Merge Academy also. I get nothing, just a blank black screen and nothing ever loads. Have been trying for months now and it simply doesnt load. I get no messages whatsoever but every other POGO game works properly for me.

  • hobbytr's avatar
    hobbytr
    11 months ago

    All I get is a black screen! It has been like this for a week

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