Hello,
since Merge Academy came out I have never been able to play it. I click on the game to start playing and the screen simply turns black. No error message or anything to rectify the issue, just a blank black screen. This is the only game that I have issues with and every other game loads and plays as they should.
Thanks, Doug.
Screen name "doorprosalive"
EA Staff (Retired)Hello @abcRci899O976S
Thanks for taking a moment to let us know what you're running into with Pogo Games, When you have a moment could we start by giving the following steps a try?
Also, make sure your device meets the Requirements (<-- click here) to play POGO games. If you continue running into issues playing your games, Would it be possible to get the following information?
Thanks and have a Great Day!
Hello,
I have done all of the things mentioned and still no joy. Also, If that was the problem there would be more than one program acting up, surely.
I did read soewhere that Merge Academy wasnt open to all players and thats what I assumed in the beginning and hoped that it would figure itself out or at least POGO would.
Anyway, below is the information requested.
Every other game works fine.
==========================================================================================================
Screenname: Doorprosalive
Device: PC with Windows 11
Browser: Edge browser
Message: Nothing at all, just a blank black screen. Check attached pic.
==========================================================================================================
Thank you,
Doug.
You're not going to get any helpful help. They do not care. Just pay the bill and suffer. All you will ever get for all problem, which are always on them, is the same advice. Clear your cookies and cache, use a different browser, make sure your computer meets system requirements. That is the ONLY response/help you'll get from them. All the problems are on them. Don't mess with your stuff, it's them. I've been here over 20 years. It's always been this way.
I have the same problem and a ton of other people have been talking about it. Of course, Pogo Forums are down as well and getting EA help is impossible and there is no reliable mechanism to report glitches and issues like this. Sigh. How low this once-good site has fallen.
I have an item on all 5 crystal requests on the left that does not have a generator, so, I am stuck with the game without much progress. see attached
Community ManagerCommunity ManagerEA Staff (Retired)
