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Teeeeener's avatar
Teeeeener
2 years ago
Solved

Pogo website: Merge Academy not loading on computer or mobile

Hi there for about an hour the game has not loaded. This happened earlier today but quickly resolved. now what? Those in the chat room noticed about an hour ago, now chat seems to be down too. Hey...
  • Teeeeener's avatar
    Teeeeener
    2 years ago
    oh! hey its back up! thx
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi  @sgb412 

 

Can you try going through the following steps and let us know if you continue running into issues after? 

 

  • Restart your device and modem/router then try to load your game     
  • Clear your Cache/Cookies (<-- link)   
  • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
  • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  

If you continue to run into issues Please Let us Know: 

  • Screenname:
  • Device Make/Model:
  • Which Web Browser (and Version) is being used:
  • Are you getting an Error Message? (If so what is it)

Cheers!   

kimbo61757's avatar
kimbo61757
2 years ago

I have restarted my computer, cleared the cache/cookies, tried using a different browser but all I get is the black screen when I try to enter the game.  This has been happening since the previous game challenges.   MY device is a  HP Pavilion 550-127c and I am using the current google chrome browser.

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