Poker Town not recording Hands Played

I purchased Gem to use them for coins and i had 9200 chips and was ONE HAND AWAY from winning the game.  Everything totally froze and I sat there on Table 1  for 15 minutes and play of that last hand NEVER resumed.  According to the chat the only other person on the table had left.  I EXPECT all my coins to be RESTORED, ALL 4000 of them and I EXPECT all those from the WIN WILL BE CREDITED.  THIS IS TOTAL POGO BS!  I will request a refund for my GEMS TOO!