After completing a game of Quinn's Aquarium, I received an error message that the game could not be saved. So I not only lost progress for two challenges, I lost the power ups I used (2 hints and 2 extra tile holders) that I purchased during in game play. The same error occurred twice with Solitaire Blitz, at least I didn't use or lose power ups during those games. I submitted a help ticket and requested ea help via chat, but I was never connected to an agent. [CM - Message moved to its own thread]

@EA_Illium Hello, I am having the same issue with error message that the game could not be saved. I have cleared cache but still getting the same message. Currently working on 2 challenges in Quinns Aquarium that I know I will not be able to finish. Frustrating!

This is the third time I have completed a Challenge Game in Quinn's Aquarium only to find that progress could not be saved. Frustrating! I have cleared my cache. What is going on?

This is happening to me too! Very frustrating when it happens with a level that was so hard to get through. Cleared cache, did everything I could. Still having the problem!

Hello @rae947EU, Thank you for reporting this issue with us! To confirm is Quinn's aquarium and solitaire blitz the only games this happens with? Can you clear your cookies/cache and see if this happens in both games?

@rae947EU TY for your response. No, I am not receiving "game could not be saved" with other games (to date). Yes, I recently cleared my cookies/cache ... the problem seems to have been resolved.

Quinn's Aquarium and Solitaire Blitz, Error "Game could not be saved"

12 Replies

EA_Illium
EA Staff (Retired)
5 years ago
Hello @rae947EU,

Thank you for reporting this issue with us!

To confirm is Quinn's aquarium and solitaire blitz the only games this happens with?

Can you clear your cookies/cache and see if this happens in both games?
Trisha731_Jn
New Novice
5 years ago
@EA_Illium Hello, I am having the same issue with error message that the game could not be saved. I have cleared cache but still getting the same message. Currently working on 2 challenges in Quinns Aquarium that I know I will not be able to finish. Frustrating!
tweedia
5 years ago
This is the third time I have completed a Challenge Game in Quinn's Aquarium only to find that progress could not be saved. Frustrating! I have cleared my cache. What is going on?
rae947EU
5 years ago
@rae947EU TY for your response. No, I am not receiving "game could not be saved" with other games (to date). Yes, I recently cleared my cookies/cache ... the problem seems to have been resolved.
SunnyTeeLight
5 years ago
This has been happening to me for the past 5 days with different games and browsers
Games - .
Trizzle, Quinns, World Class Solitaire, Mahjong Sanctuary, Jet Set Solitaire
Browsers -
Edge and Firefox
SunnyTeeLight
5 years ago
This is still happening to me a couple times a day, every single day for more than a week on multiple browsers.
Unable To Save Progress on Story Quest and Mahjong Sanctuary so far today.
No amount of cache and cookie clearing solves this issue.
smls25
5 years ago
This is happening to me too! Very frustrating when it happens with a level that was so hard to get through. Cleared cache, did everything I could. Still having the problem!
smls25
5 years ago
@smls25This mostly happens to me in Quinns Acquarium, but it just happened in Jet Set Solitaire.
dc10baby46
Rising Adventurer
5 years ago
I am having trouble too , in any game I am playing. When you get to where you are done. It will not save. It has been happening to me for about a month. It is more of a pain when you are playing and need to use a power up. And you win and this can not save comes up. Not all can afford this. It is bad enough that with pogo change that you need to pay for power ups. Sad that pogo is going down hill. Been on pogo from the begining. I understand the need to change cause of no java or flash. But you did not need to add in buying powerups. You are losing so many that made pogo what it was.
dc10baby46
Rising Adventurer
5 years ago
We all do all the tricks in cleaning , re booting. defrag and all. It is happening in more then a few games. Please fix and stop blaming us in not doing something. I even went out and bought a new router. Come on.