Re: Games lagging after last update.
I have a laptop using Edge. Crossword Cove and Jigsaw Detective and lagging. Jigsaw is really bad! Help
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14 Replies
EA_ArrenaiEA Staff (Retired)
Hey there, @PatrolfNH.
I'd love to look into this for you. To start, what is the browser version you have for Microsoft Edge?
Arrenai 🐱
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Whatever the latest update is.
- EA_Arrenai
Hey there, @PatrolfNH.
Can you let me know what it shows for the version number when you click this link?
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Microsoft Edge is up to date.Version 86.0.622.38 (Official build) (64-bit)
- EA_Arrenai
Hey there, @PatrolfNH.
Thanks for the update! I'd like to see if another browser improves gameplay for you, just to help narrow it down a bit. As Microsoft Edge is based off of Chrome, could you give Firefox a try to see if it helps?
Arrenai 🐱
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I tried Firefox. Crossword Cove & Word Whomp worked better but Jigsaw Detective was just as bad as in Edge.
- EA_Arrenai
Hey there, @PatrolfNH. Thanks for the info. I'll pass it over to the team investigating these issues. We appreciate the report!
Arrenai 🐱
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- EA_Arrenai
Hey there, @PatrolfNH.
I have an update from the Pogo team and we'd like to try a few things.
First, in Edge, can you turn on your hardware acceleration? Instructions will be the last section in the HTML5 troubleshooting.
Once you've turned on your hardware acceleration, can you make a GPU report from your Microsoft Edge? To do that, go to edge://gpu/ and copy the information to clipboard using the button at the top. From there, paste it into a Notepad file, save, and attach it to a reply post here on the forums. From there, I'll be happy to take a look.
Arrenai 🐱
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I've attached the file you requested.
- EA_Arrenai
Hey there, @PatrolfNH.
Thanks so much for the information! It looks like hardware acceleration is unavailable, which means certain features of the browser are disabled at the moment. Can you try updating your computer's drivers? It can help resolve this issue.
For more information: Update on HD Games Running Slow on Chrome and Edge
Hey, @crazycatlady136.
Would you be able to run the same steps listed above? Please let me know how it goes for you.
Arrenai 🐱
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I saw a post on FB about issues in Chrome & Edge. It said to update the drivers, which I did, and it seems to have worked. Thanks for all your help.
- Graphics Feature Status
- Canvas: Software only, hardware acceleration unavailable
- Compositing: Software only. Hardware acceleration disabled
- Multiple Raster Threads: Disabled
- Out-of-process Rasterization: Disabled
- OpenGL: Disabled
- Hardware Protected Video Decode: Disabled
- Rasterization: Software only. Hardware acceleration disabled
- Skia Renderer: Enabled
- Video Decode: Software only. Hardware acceleration disabled
- Vulkan: Disabled
- WebGL: Software only, hardware acceleration unavailable
- WebGL2: Software only, hardware acceleration unavailable
Problems Detected- Gpu compositing has been disabled, either via blocklist, about:flags or the command line. The browser will fall back to software compositing and hardware acceleration will be unavailable.
Disabled Features: gpu_compositing - Raster is using a single thread.
Disabled Features: multiple_raster_threads
Version InformationData exported 2020-10-18T18:06:02.278Z Chrome version Chrome/86.0.4240.75 Operating system Windows NT 10.0.19041 Software rendering list URL https://chromium.googlesource.com/chromium/src/+/c69c33933bfc72a159aceb4aeca939eb0087416c/gpu/config/software_rendering_list.json Driver bug list URL https://chromium.googlesource.com/chromium/src/+/c69c33933bfc72a159aceb4aeca939eb0087416c/gpu/config/gpu_driver_bug_list.json ANGLE commit id 8fe030942169 2D graphics backend Skia/86 fe61f1806d406858a2ed399b6dfeef1c40d06284 Command Line "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --flag-switches-end Driver InformationInitialization time 1065 In-process GPU false Passthrough Command Decoder false Sandboxed true GPU0 VENDOR= 0x1002, DEVICE=0x9802, SUBSYS=0x2ad3103c, REV=0, LUID={0,37652} GPU1 VENDOR= 0x1414, DEVICE=0x008c, LUID={0,39162} Optimus false AMD switchable false Desktop compositing Aero Glass Direct composition false Supports overlays false YUY2 overlay support NONE NV12 overlay support NONE BGRA8 overlay support NONE RGB10A2 overlay support NONE Diagonal Monitor Size of \\.\DISPLAY1 21.5" Driver D3D12 feature level Not supported Driver Vulkan API version Not supported Driver vendor Driver version 8.17.10.1404 GPU CUDA compute capability major version 0 Pixel shader version 3.00 Vertex shader version 3.00 Max. MSAA samples 4 Machine model name Machine model version GL_VENDOR Google Inc. GL_RENDERER Google SwiftShader GL_VERSION OpenGL ES 3.0 SwiftShader 4.1.0.7 GL_EXTENSIONS GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_EGL_sync GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_framebuffer_object GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_3D GL_OES_vertex_array_object GL_OES_vertex_half_float GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_instanced_arrays GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_ARB_texture_rectangle GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_texture_filtering_hint GL_NV_depth_buffer_float2 GL_NV_fence GL_NV_read_depth GL_NV_read_stencil Disabled Extensions Disabled WebGL Extensions Window system binding vendor Window system binding version Window system binding extensions Direct rendering version unknown Reset notification strategy 0x0000 GPU process crash count 0 gfx::BufferFormats supported for allocation and texturing R_8: not supported, R_16: not supported, RG_88: not supported, BGR_565: not supported, RGBA_4444: not supported, RGBX_8888: not supported, RGBA_8888: not supported, BGRX_8888: not supported, BGRA_1010102: not supported, RGBA_1010102: not supported, BGRA_8888: not supported, RGBA_F16: not supported, YVU_420: not supported, YUV_420_BIPLANAR: not supported, P010: not supported Compositor InformationTile Update Mode One-copy Partial Raster Enabled GpuMemoryBuffers StatusR_8 Software only R_16 Software only RG_88 Software only BGR_565 Software only RGBA_4444 Software only RGBX_8888 GPU_READ, SCANOUT RGBA_8888 GPU_READ, SCANOUT BGRX_8888 Software only BGRA_1010102 Software only RGBA_1010102 Software only BGRA_8888 Software only RGBA_F16 Software only YVU_420 Software only YUV_420_BIPLANAR Software only P010 Software only Display(s) InformationInfo Display[2528732444] bounds=[0,0 1920x1080], workarea=[0,0 1920x1040], scale=1, rotation=0, panel_rotation=0 external. Color space (sRGB/no-alpha) {primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL} Buffer format (sRGB/no-alpha) BGRX_8888 Color space (sRGB/alpha) {primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL} Buffer format (sRGB/alpha) BGRA_8888 Color space (WCG/no-alpha) {primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL} Buffer format (WCG/no-alpha) BGRX_8888 Color space (WCG/alpha) {primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL} Buffer format (WCG/alpha) BGRA_8888 Color space (HDR/no-alpha) {primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL} Buffer format (HDR/no-alpha) BGRX_8888 Color space (HDR/alpha) {primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL} Buffer format (HDR/alpha) BGRA_8888 SDR white level in nits 80 Bits per color component 8 Bits per pixel 24 Refresh Rate in Hz 60 Video Acceleration InformationEncode h264 baseline 0x0 to 1920x1088 pixels, and/or 30.000 fps Encode h264 main 0x0 to 1920x1088 pixels, and/or 30.000 fps Encode h264 high 0x0 to 1920x1088 pixels, and/or 30.000 fps Vulkan InformationDevice Performance InformationTotal Physical Memory (Gb) 3 Total Disk Space (Gb) 448 Hardware Concurrency 2 System Commit Limit (Gb) 6 D3D11 Feature Level 11_0 Has Discrete GPU yes Software Rendering Yes Diagnostics0 b3DAccelerationEnabled true b3DAccelerationExists true bAGPEnabled true bAGPExistenceValid true bAGPExists true bCanRenderWindow true bDDAccelerationEnabled true bDriverBeta false bDriverDebug false bDriverSigned false bDriverSignedValid false bNoHardware false dwBpp 32 dwDDIVersion 11 dwHeight 1080 dwRefreshRate 60 dwWHQLLevel 0 dwWidth 1920 iAdapter 0 lDriverSize 1479808 lMiniVddSize 0 szAGPStatusEnglish Enabled szAGPStatusLocalized Enabled szChipType AMD Radeon Graphics Processor (0x9802) szD3DStatusEnglish Enabled szD3DStatusLocalized Enabled szDACType Internal DAC(400MHz) szDDIVersionEnglish 11.1 szDDIVersionLocalized 11.1 szDDStatusEnglish Enabled szDDStatusLocalized Enabled szDXVAHDEnglish Not Supported szDXVAModes ModeMPEG2_A ModeMPEG2_C szDescription AMD Radeon HD 6310 Graphics szDeviceId 0x9802 szDeviceIdentifier {D7B71EE2-DB42-11CF-F076-D90ABEC2C535} szDeviceName \\.\DISPLAY1 szDisplayMemoryEnglish 2037 MB szDisplayMemoryLocalized 2037 MB szDisplayModeEnglish 1920 x 1080 (32 bit) (60Hz) szDisplayModeLocalized 1920 x 1080 (32 bit) (60Hz) szDriverAssemblyVersion 15.201.1151.0 szDriverAttributes Final Retail szDriverDateEnglish 8/20/2015 8:00:00 PM szDriverDateLocalized 8/20/2015 20:00:00 szDriverLanguageEnglish English szDriverLanguageLocalized English szDriverModelEnglish WDDM 1.2 szDriverModelLocalized WDDM 1.2 szDriverName aticfx64.dll,aticfx64.dll,aticfx64.dll szDriverNodeStrongName oem4.inf:cb0ae4141d512e0e:ati2mtag_Wrestler:15.201.1151.0😛ci\ven_1002&dev_9802 szDriverSignDate Unknown szDriverVersion 8.17.0010.1404 szKeyDeviceID Enum\PCI\VEN_1002&DEV_9802&SUBSYS_2AD3103C&REV_00 szKeyDeviceKey \Registry\Machine\System\CurrentControlSet\Control\Video\{F3ECA661-F1EC-11EA-843E-F5901AE29531}\0000 szManufacturer Advanced Micro Devices, Inc. szMiniVdd unknown szMiniVddDateEnglish Unknown szMiniVddDateLocalized unknown szMonitorMaxRes Unknown szMonitorName Generic PnP Monitor szNotesEnglish No problems found. szNotesLocalized No problems found. szOverlayEnglish Not Supported szRankOfInstalledDriver 00DA2001 szRegHelpText Unknown szRevision Unknown szRevisionId 0x0000 szSubSysId 0x2AD3103C szTestResultD3D7English Not run szTestResultD3D7Localized Not run szTestResultD3D8English Not run szTestResultD3D8Localized Not run szTestResultD3D9English Not run szTestResultD3D9Localized Not run szTestResultDDEnglish Not run szTestResultDDLocalized Not run szVdd unknown szVendorId 0x1002 Driver Information for Hardware GPUInitialization time 0 In-process GPU false Passthrough Command Decoder false Sandboxed false GPU0 VENDOR= 0x1002, DEVICE=0x9802, SUBSYS=0x2ad3103c, REV=0, LUID={0,37652} GPU1 VENDOR= 0x1414, DEVICE=0x008c, LUID={0,39162} Optimus false AMD switchable false Desktop compositing Aero Glass Direct composition false Supports overlays false YUY2 overlay support NONE NV12 overlay support NONE BGRA8 overlay support NONE RGB10A2 overlay support NONE Diagonal Monitor Size of \\.\DISPLAY1 21.5" Driver D3D12 feature level Not supported Driver Vulkan API version Not supported Driver vendor Driver version 8.17.10.1404 GPU CUDA compute capability major version 0 Pixel shader version Vertex shader version Max. MSAA samples Machine model name Machine model version GL_VENDOR GL_RENDERER GL_VERSION GL_EXTENSIONS Disabled Extensions GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_MESA_framebuffer_flip_y Disabled WebGL Extensions Window system binding vendor Window system binding version Window system binding extensions Direct rendering version unknown Reset notification strategy 0x0000 GPU process crash count 0 gfx::BufferFormats supported for allocation and texturing R_8: not supported, R_16: not supported, RG_88: not supported, BGR_565: not supported, RGBA_4444: not supported, RGBX_8888: not supported, RGBA_8888: not supported, BGRX_8888: not supported, BGRA_1010102: not supported, RGBA_1010102: not supported, BGRA_8888: not supported, RGBA_F16: not supported, YVU_420: not supported, YUV_420_BIPLANAR: not supported, P010: not supported Graphics Feature Status for Hardware GPU- Canvas: Software only, hardware acceleration unavailable
- Compositing: Software only. Hardware acceleration disabled
- Multiple Raster Threads: Disabled
- Out-of-process Rasterization: Disabled
- OpenGL: Unavailable
- Hardware Protected Video Decode: Unavailable
- Rasterization: Unavailable
- Skia Renderer: Enabled
- Video Decode: Unavailable
- Vulkan: Disabled
- WebGL: Unavailable
- WebGL2: Unavailable
Driver Bug Workarounds for Hardware GPU- clear_uniforms_before_first_program_use
- decode_encode_srgb_for_generatemipmap
- disable_delayed_copy_nv12
- disable_direct_composition_video_overlays
- disable_discard_framebuffer
- disable_dxgi_zero_copy_video
- disable_nv12_dxgi_video
- disable_nv12_dynamic_textures
- disable_vp_scaling
- exit_on_context_lost
- limit_d3d11_video_decoder_to_11_0
- scalarize_vec_and_mat_constructor_args
- use_empty_video_hdr_metadata
- disabled_extension_GL_KHR_blend_equation_advanced
- disabled_extension_GL_KHR_blend_equation_advanced_coherent
- disabled_extension_GL_MESA_framebuffer_flip_y
Problems Detected for Hardware GPU- GPU rasterization should only be enabled on NVIDIA and Intel and AMD RX-R2 GPUs with DX11+ or any GPU using ANGLE's GL backend.: 1047002
Disabled Features: gpu_rasterization - Protected video decoding with swap chain is for certain Intel and AMD GPUs on Windows: 1093625
Disabled Features: protected_video_decode - 8.17.10.* AMD drivers are buggy: 298968, 1069262
Disabled Features: flash_stage3d, android_surface_control, accelerated_gl, gpu_rasterization, flash3d, metal, accelerated_webgl2, accelerated_2d_canvas, protected_video_decode, oop_rasterization, accelerated_video_decode, accelerated_webgl, vulkan, flash_stage3d_baseline
Please update your graphics driver via this link - Some drivers are unable to reset the D3D device in the GPU process sandbox
Applied Workarounds: exit_on_context_lost - Clear uniforms before first program use on all platforms: 124764, 349137
Applied Workarounds: clear_uniforms_before_first_program_use - Always rewrite vec/mat constructors to be consistent: 398694
Applied Workarounds: scalarize_vec_and_mat_constructor_args - Framebuffer discarding can hurt performance on non-tilers: 570897
Applied Workarounds: disable_discard_framebuffer - Disable KHR_blend_equation_advanced until cc shaders are updated: 661715
Applied Workarounds: disable(GL_KHR_blend_equation_advanced), disable(GL_KHR_blend_equation_advanced_coherent) - Decode and Encode before generateMipmap for srgb format textures on Windows: 634519
Applied Workarounds: decode_encode_srgb_for_generatemipmap - Zero-copy DXGI video hangs or displays incorrect colors on older AMD drivers: 623029, 1025427
Applied Workarounds: disable_dxgi_zero_copy_video - NV12 DXGI video displays incorrect colors on older AMD drivers: 644293
Applied Workarounds: disable_nv12_dxgi_video - Delayed copy NV12 causes crashes on GPU main thread when DXVA video decoder runs on another thread: 983787
Applied Workarounds: disable_delayed_copy_nv12 - Don't use video processor scaling on non-Intel, non-NVIDIA GPUs.: 993233
Applied Workarounds: disable_vp_scaling - Disable GL_MESA_framebuffer_flip_y for desktop GL: 964010
Applied Workarounds: disable(GL_MESA_framebuffer_flip_y) - Hardware overlays fail to work on older AMD drivers: 932879, 1025427
Applied Workarounds: disable_direct_composition_video_overlays - dynamic textures fail to work on AMD GPUs: 1029855, 1050666
Applied Workarounds: disable_nv12_dynamic_textures - Limit D3D11VideoDecoder to 11.0 due to crashes on AMD: 1012464
Applied Workarounds: limit_d3d11_video_decoder_to_11_0 - Send empty video hdr metadata due to crashes on AMD: 1045586
Applied Workarounds: use_empty_video_hdr_metadata - Gpu compositing has been disabled, either via blocklist, about:flags or the command line. The browser will fall back to software compositing and hardware acceleration will be unavailable.
Disabled Features: gpu_compositing - Raster is using a single thread.
Disabled Features: multiple_raster_threads
Log Messages- GpuProcessHost: The info collection GPU process exited normally. Everything is okay.
- [11076:9516:1018/140039.712:ERROR:gles2_cmd_decoder.cc(4960)] : [.WebGL-000001D77741E5B0]GL ERROR :GL_INVALID_FRAMEBUFFER_OPERATION : glReadPixels: framebuffer incomplete
- GpuProcessHost: The info collection GPU process exited normally. Everything is okay.
Can you help me?? I am beyond frustrated. I have cleared cache, upated drivers...I think .(.because "devmgmt" didn't work, so I went into Device from settings. Restarted my computer and closed all apps, I tried Firefox, and a few games work, but not all, especially my fav Cookie Connect. I toggled acceleration and didn't work on either. Attached my GPU report. THANK YOU!
- EA_Arrenai
Hey there, @mi09kj62.
Thanks so much for the GPU report! It does look like you still have some drivers out of date there that Windows may not have picked up on, as this was listed as part of the report:
8.17.10.* AMD drivers are buggy: 298968, 1069262
Disabled Features: flash_stage3d, android_surface_control, accelerated_gl, gpu_rasterization, flash3d, metal, accelerated_webgl2, accelerated_2d_canvas, protected_video_decode, oop_rasterization, accelerated_video_decode, accelerated_webgl, vulkan, flash_stage3d_baseline
Please update your graphics driver via this linkCan you try that link to see if it allows you to update your drivers further?
Arrenai 🐱
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- EA_Arrenai
Hey there, @mi09kj62. I'm just checking in. Were you able to check out the link provided in my last reply to you? How did it go?
Arrenai 🐱
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