Re: I can't get gifts

@Player_v8vptwga, So you click on the yellow gift box to try and open it and you do not see a list of gifts with badge challenges? Or if you click on the yellow box, it does not open at all?

I am a volunteer here not an EA employee, but I remember a long time ago when this happened to me. A day later the problem went away and I was able to open the gift boxes. Just to test it out, I have some gift boxes for badge challenges waiting to be opened, so I tried and was able to open the first box I tried. The problem is not occurring for everyone, and perhaps if you try again, you might be able you open your gift boxes.

If not, you have another option. You can contact an EA adviser through online chat or phone call back any time of day to discuss this issue. If you still have this problem and would like to try this, follow the steps below.

1. Go to https://help.ea.com
2. Click on "Contact Us" at top of page
3. Select Pogo (It might default to Pogo)
4. Select Platform (PC, Mac, etc)
5. Select Topic (Report a bug)
6. Select Issue (Report bug)
7. Click on blue Select Contact option
8. On the next page called Case Information, decide if you want a phone call back or online chat.
9. If you want a phone call back, complete the requested information under the heading called "Get a call", then click on the Request Call button.
10. If you want online chat, click on where it says "Chat", enter a brief description of your issue in the "Subject" box, and then click on the "Request live chat" button.
11. If the estimated wait time is not reasonable to you, try again later.