Forum Discussion

abbycattx's avatar
abbycattx
Hero+
2 years ago

Re: I did not frecieve the products I purchased.

"Nothing I bought appeared where it should."

Did you verify the purchase went through? Were the gems withdrawn from your account after the purchase(s) or did the whole transaction not go through?

We have two ways to view what we have purchased:

1. Pogo: View your Gem Transaction Record under My Account. Link is towards the bottom of this page.

2. Here on EA: Click on your EA Account, then Order History.

I also found refreshing the page can make items appear. I would double check everything so you can validate further a purchase was made and you did not receive your items. I purchased a few items for Trizzle this week with no problem.

Hope this helps and they are able to help you ~ Take Care! 

4 Replies

  • strshne420's avatar
    strshne420
    Seasoned Rookie
    2 years ago

    i HAVE CHECKED AND i STILL DO N OT HAVE WHAT i PURCHASED AND i DON'T HAVE THE GEMS i HAD BEFORE MAKING THE PURCHSES.

  • abbycattx's avatar
    abbycattx
    Hero+
    2 years ago

    We as Pogo players, must dispute charges and check order status using this avenue.

    How to use EA Help

    1. Go to the EA Help homepage.
    2. Select Pogo (or any game you're trying to play)
    3. Select the See all help topics
    4. Select the option I want to check my order status (3rd row 7th down)
    5. You should be able to choose from Chat or Email instantly.

    However, I would try not to type in all caps with them or in the forums, it can be seen as offensive and breaking The Rules of Conduct within our User Agreement with EA.

    Our Community Managers here on EA are incredibly helpful in assisting the entire EA Community and deserve the utmost respect for taking on this enormous task. EA has a very large community of gamers worldwide, every minute someone needs help. As a regular player, I simply try and help our Pogo community when I can. Always with respect and sincere care. 

    Wishing you the best now and always ~ Take Care! 

  • strshne420's avatar
    strshne420
    Seasoned Rookie
    2 years ago

    Thank you  but I already know the transactions did not go through.

  • strshne420's avatar
    strshne420
    Seasoned Rookie
    2 years ago

    I don't think any gems were taken so it's all good.

    Thanks for replying.

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