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EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Re: Mahjong Safari loads but all tiles are black

Hi @Ginger2110     

  

Can you try going through the following steps and let us know if you continue running into issues after? 

  • Restart your device and modem/router then try to load your game     
  • Clear your Cache/Cookies (<-- link)   
  • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
  • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
  • Try another Browser (Chrome, Edge, Safari
  • Check your device meets the Requirements (<-- click here) to play POGO games   

If you continue to run into issues Please Let us Know: 

  • Screename:
  • Device Make/Model:
  • Which Web Browser (and Version) is being used:
  • Are you getting an Error Message? (If so what is it) 

Thanks!   

1 Reply

  • @EA_Illium Only a few games have this problem. It is not my machine. Why do some of the tiles show up black, if they show up at all. I have been a pogo member for about 15 years and I am ready to quit.

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