Forum Discussion

Rising Novice

Re: Pogo: Missing Gems, Content and Power‑ups

Once again, I had gems stolen from Tile Hero game. Tonight, it was 30 gems. I spent 30 gems for a booster and the game did not register them. I stopped playing for a few weeks because the game was constantly stealing gems. I would estimate I've lost close to 150 gems in this game. I hope someone who might be able to correct this by refunding my gems sees this post. I can assure you this won't happen again because I will no longer play this game. The levels are impossible after Chapter 10 and the only reason I made it to Chapter 20 was by spending WAY too much money. It's too bad because if the game was fair, we'd be able to get through chapters on our own accord and it's a great new game. But no, I'm not spending $40 a day just to advance.

2 Replies

Pogo_Sconnie
Pogo Team
2 days ago
What is your username so we can look into the matter?
Jengy58zk
Seasoned Newcomer
2 days ago
I have not lost any gems but I am not being rewarded lives I've earned from completing certain levels. I just finished a level that rewarded three lives that I did not get. This has happened 2 other times in the last couple of weeks and I am really tired of not receiving the lives you offer. If this does not get fixed I will just quit playing the game. I do not have time to waste working toward goals/rewards that I won't receive. Honor your offers! I have lost at least 9 lives that I earned.