Re: Pogo website: Merge Academy not loading on computer or mobile

Hello @abcRci899O976S 

Thanks for taking a moment to let us know what you're running into with Pogo Games, When you have a moment could we start by giving the following steps a try? 

• Try restarting your device and potential your internet equipment
• Clear your Web browser Cookies/Cache
• Check if your device has updates, as well as your web browser
• Try using your browser Incognito Mode... This may require you to manually sign in
• Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

Also, make sure your device meets the Requirements (<-- click here) to play POGO games. If you continue running into issues playing your games, Would it be possible to get the following information? 

• Screenname:
• What Device are you using?
• Which web browser do you play on?
• Do you get an error message at all?

Thanks and have a Great Day!   

Hello,

I have done all of the things mentioned and still no joy. Also, If that was the problem there would be more than one program acting up, surely.

I did read soewhere that Merge Academy wasnt open to all players and thats what I assumed in the beginning and hoped that it would figure itself out or at least POGO would.

Anyway, below is the information requested.

Every other game works fine.

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Screenname: Doorprosalive

Device: PC with Windows 11 

Browser: Edge browser

Message: Nothing at all, just a blank black screen. Check attached pic.

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Thank you,

Doug.

You're not going to get any helpful help. They do not care. Just pay the bill and suffer. All  you will ever get for all problem, which are always on them, is the same advice. Clear your cookies and cache, use a different browser, make sure your computer meets system requirements. That is the ONLY response/help you'll get from them.  All the problems are on them. Don't mess with your stuff, it's them. I've been here over 20 years. It's always been this way.

I have the same problem and a ton of other people have been talking about it.  Of course, Pogo Forums are down as well and getting EA help is impossible and there is no reliable mechanism to report glitches and issues like this.  Sigh.  How low this once-good site has fallen. 

It’s down for everyone.   Sad how low it’s fallen.   

I have an item on all 5 crystal requests on the left that does not have a generator, so, I am stuck with the game without much progress. see attached