Forum Discussion

Seasoned Novice

1 year ago

reactivated my account but all my information is gone

case number 194529287 I reactivated my Pogo Membership from 2010 and all my information, stats, badges, albums....are gone I checked on the Pogo question and answer to see if my account would sti...

annekimco981

Seasoned Novice

1 year ago

Hi, I checked with them and they wanted me to start a thread for more information, thanks =)

EA_cuervo

Community Manager

1 year ago

That's alright! You're always welcome to post here in the forums! 🙂

I just want to make sure you get the assistance you need to recover your account. Since then, have you been able to contact support again to get your account sorted?

annekimco981
Seasoned Novice
1 year ago
Hey, thanks for the reply, the person I was chatting with said they'd hand over my information to the tech team and I should just wait. I filed the case around the 10th.
annekimco981
Seasoned Novice
1 year ago
Hello my only friend, I loaded up my case and I can't copy and paste what it says, but this is what it says...
case# 194529287
Game:/Pogo/Platform PC/Category:Technical Support
Updated November 13, 2024 at 7:10pm
and in the little box at the top right it says 'NO FIX'
Any comments or suggestions?
Thanks:
Annette
- EA_cuervo
  Community Manager
  1 year ago
  Hi @annekimco981,
  
  I'm sorry to hear you still didn't get the assistance you needed. I will send you a direct message here on AHQ with some further information. Please check your Inbox by clicking on your profile in the top right of this page.
  
  Thanks,
  - annekimco981
    Seasoned Novice
    1 year ago
    I've been trying to reply to your last message but it won't send, could you send me another link please?