@abbycattx The only activity I saw from a CM was an "update to provide more context to the thread title." Really impressive; overwhelming communication with their subscriber base.</sarcasm>
The bigger issue in my mind, even putting the "paying member" argument aside, is that they have not publicly acknowledged any issue at all, and EA were alerted to this issue more than two days ago. I have seen nothing from them to even acknowledge that there is a problem, much less have they tried to address it. Customer service is 100% about communication, and EA has a LOT to work on in this area. Regardless of whether I agree that it requires a lot of " time and people ... to look into the cause and solution," (it shouldn't, if your people are halfway effective at their jobs), it only takes one or two people to create a popup banner or to take the site (or games) down while the problem is investigated. Even if you only have two people who deal with the multiplayer card games (because it seems like that's what most of the downed games have in common), we should not be here 48 hours later wondering WTH is going on.
In contrast, one of my fave mobile casino games also had a connection issue over the weekend. Within 2-1/2 hours after my first failed attempt to log on, the site had a pop up explaining there was a problem, that the problem was on THEIR end, apologizing for the inconvenience, and just generally demonstrating that they were on top of their ish. Maybe 2 hours after that, the site was 100% back up and users were all awarded a little gift for the inconvenience. Easy. Simple. Did I care why they were down? Not really; it's just a game, after all. But at least THEY cared enough about their users to keep us in the loop until they were back up.
